Summary
Overview
Work History
Skills
Timeline
Generic

Joileen Rodriguez

Orlando,FL

Summary

At American Multi Cinema Inc, I excelled in guest service and theater etiquette, providing exceptional customer service and maintaining venue cleanliness. My flexibility and assertiveness ensured efficient crowd management, enhancing the overall guest experience. Demonstrated expertise in hospitality service, underpinned by strong verbal communication skills. I was always frequently complimented by customers on how excellent my attitude was and how patient I was throughout transactions when I was also working in concession, because working in AMC you do have multiple positions, so you also have to be flexible with whatever you're doing, and you have to always help somebody, whether it be a customer or my coworkers.

Overview

1
1
year of professional experience

Work History

Theatre Usher

American Multi Cinema Inc
10.2023 - Current
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
  • Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
  • Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.

Skills

  • Flexibility
  • Emergency procedures
  • Assertiveness
  • Theatre etiquette
  • Cleaning and sanitizing
  • Verbal communication
  • Guest service
  • Hospitality service expertise
  • Courteous and professional demeanor

Timeline

Theatre Usher

American Multi Cinema Inc
10.2023 - Current
Joileen Rodriguez