Jo Jean Quejada
San Francisco,CA
Summary
Adept at complex problem-solving and patient advocacy, I significantly enhanced patient care at Valley Pointe Nursing & Rehab Center. My expertise in medication administration and strong clinical judgment, coupled with exceptional communication skills, led to improved patient outcomes and satisfaction. Trained in emergency response and staff supervision, my approach always prioritizes safety and efficiency. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Registered Nurse
Valley Pointe Nursing & Rehab Center
03.2023 - Current
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Problem Resolution Specialist
Spectra Laboratories Inc.
02.2007 - 12.2021
- Achieved high customer satisfaction ratings by providing clear, concise, and effective communication throughout the resolution process.
- Evaluated existing problem resolution procedures and recommended changes for improved efficiency and effectiveness.
- Developed and implemented new problem resolution strategies, resulting in improved overall customer experience.
- Acted as a liaison between customers and internal teams to ensure seamless communication during the problem resolution process.
- Collaborated with internal departments to gather necessary information for successful issue resolution.
- Established trust with customers by demonstrating empathy, listening actively, and taking ownership of their issues until fully resolved.
- Trained and mentored new team members to ensure consistent quality of service across the department.
- Looked outside known experience to find solutions and produce results.
Education
Bachelor of Science - Nursing
University of Pangasinan
Dagupan City, Philippines03.2004
High School Diploma -
Francisco Q Duque Special Science Highschool
Dagupan City, Philippines03.1995
Skills
- Medication and IV administration
- Medication Administration
- Direct Patient Care
- Patient Assessments
- Strong Clinical Judgment
- Patient education and counseling
- Patient and family advocacy
- Wound Care
- Complex Problem-Solving
- Emergency Response
- High level of autonomy
- Staff Supervision
- Long-Term Care
Languages
English
Native or Bilingual
Software
Point Click Care
Timeline
Registered Nurse
Valley Pointe Nursing & Rehab Center
03.2023 - Current
Problem Resolution Specialist
Spectra Laboratories Inc.
02.2007 - 12.2021
Bachelor of Science - Nursing
University of Pangasinan
High School Diploma -
Francisco Q Duque Special Science Highschool
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