Jojo Delany
Colorado Springs,CO
Summary
Highly professional and diligent individual with a strong sense of confidence in abilities. Brings wealth of experience and expertise in customer service and serving/ hostessing. Known for exceptional attention to detail and ability to consistently deliver high-quality work, with a proven track record of exceeding expectations. Strong work ethic and excellent problem-solving skills, adept at navigating challenges and finding innovative solutions. Committed to continuous learning and professional growth, eager to contribute skills and drive to a dynamic organization that values excellence.
Overview
9
9
years of professional experience
Work History
Restaurant Server/host
La Burla Bee
Colorado Springs, CO
11.2024 - Current
- Developed strong relationships with regular customers through friendly interactions and personalized recommendations based on their preferences.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Warmly greeted new guests and take them to their seats, discussed specials and insure a smooth service for both them and our servers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Movie Theater Attendant
Cinemark
Colorado Springs, CO
01.2022 - Current
- Upheld high standards of venue hygiene through consistent upkeep.
- Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
- Ensured funds were properly managed, consistently minimizing discrepancies.
- Provided exceptional customer service by quickly resolving complaints and answering questions about film content or theater policies.
- Helped establish a positive work culture among team members by fostering open communication and collaboration across all departments within the theater.
Printer/ Retail Associate
Office Depot
Colorado Springs, CO
01.2022 - 01.2023
- Directed store functions while guaranteeing timely execution of printing tasks.
- Leveraged in-depth knowledge in both printing techniques and customer support.
- Efficiently manage time with minimal oversight.
- Thrive in rapidly changing settings.
Budtender
Maggie's Farm, Green Source, Golden Meds
Manitou Springs, CO
01.2019 - 10.2021
- Managed transactions of recreational marijuana while adapting to rapid work conditions.
- Demonstrated exceptional verbal communication in diverse professional scenarios
- In depth knowledge of cannabis & cannabis products
- Managed in-store marketing campaigns Created art outside of the business to draw in new medical patients
- Managed cash transactions and POS systems efficiently while maintaining accuracy including consistently large transactions.
Retail Associate
Sally Beauty
Woodland Park, CO
10.2018 - 04.2019
- Helped customers find and select appropriate beauty items.
- Utilized in-depth expertise in beauty product selection.
- Provided daily customer support with a welcoming attitude.
- Managed the receipt and organization of products rapidly and effectively.
Photographer
Spotlight Photo Booth
CO
05.2017 - 09.2018
- Captured memorable moments of guests at the United States Olympic & Paralympic Training Center using themed props.
- Operated efficiently in a high-demand setting.
- Cultivated strong interpersonal communication skills.
- Enhanced teamwork through skillful coordination.
- Skilled in intermediate photography.
Assistant to Campaign Manager
Democratic Office
Colorado Springs, CO
08.2016 - 11.2016
- Assisted a democratic campaign
- Proficient in public speaking with substantial crowd sizes.
- Strengthened professional network skills.
Education
High School Diploma -
Community Prep Charter School
Colorado Springs, CO05.2016
Skills
- Customer satisfaction
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- Menu recommendations
- Cash handling
- POS system operation
- Cleaning and sanitizing
- Order accuracy
- Detail-oriented
- Suggestive selling
- Quality control
- Task prioritization
- Customer complain resolution
- Hospitality and accommodation
Timeline
Restaurant Server/host
La Burla Bee
11.2024 - Current
Movie Theater Attendant
Cinemark
01.2022 - Current
Printer/ Retail Associate
Office Depot
01.2022 - 01.2023
Budtender
Maggie's Farm, Green Source, Golden Meds
01.2019 - 10.2021
Retail Associate
Sally Beauty
10.2018 - 04.2019
Photographer
Spotlight Photo Booth
05.2017 - 09.2018
Assistant to Campaign Manager
Democratic Office
08.2016 - 11.2016
High School Diploma -
Community Prep Charter School