May Ann Wolf
FREEPORT,TX
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Restaurant Manager, Host, Cashier and Service
Super Yummy Mongolian Stir Fry
Lake Jackson
05.2024 - Current
- Managed daily restaurant operations and ensured efficient staff performance.
- Developed and implemented staff training programs for service excellence.
- Scheduled staff shifts to optimize coverage during peak hours.
- Coordinated customer service initiatives to enhance guest satisfaction.
- Maintained compliance with health and safety regulations consistently.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ensured compliance with all food safety regulations and sanitation standards.
- Adhered to all health department regulations regarding food storage and preparation.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Resolved conflicts among employees in an effective manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted and seated guests in a welcoming manner.
- Managed reservations and waitlists efficiently.
- Provided menu information and answered guest inquiries.
- Coordinated with kitchen staff to ensure timely service.
- Maintained cleanliness and organization of the dining area.
- Assisted in training new hosts on operational procedures.
- Handled guest complaints with professionalism and care.
- Supported team during peak hours by optimizing workflow.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Processed payments from customers using a POS system.
- Resolved conflicts between customers when necessary.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed dining room layout to maximize efficiency of staff members.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Balanced cash drawers at the end of each shift.
- Inspected dining areas for any damages or defects.
- Performed light administrative duties such as filing documents and taking messages.
- Ensured compliance with health and safety regulations within the restaurant.
- Checked identification for guests who appeared under age 21.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Built positive relationships with other front-of-house and kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Took beverage orders and served drinks during peak meal times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Stocked server areas with supplies before, during and after shifts.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Accepted payments from guests for dine-in and take-out foods.
- Directed patrons to lounges and waiting areas.
- Spoke with patrons to drive satisfaction with food and service.
- Received and recorded patrons' dining reservations.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in selecting menu items and customizing orders.
- Maintained cleanliness and organization of the cashier area and dining space.
- Handled cash, credit, and gift card payments accurately and securely.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Resolved customer inquiries and concerns with professionalism and courtesy.
- Monitored stock levels of supplies to ensure smooth operational flow.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed various tasks to support overall operations.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
Restaurant Manager
Super Yummy Mongolian Stir Fry
Lake Jackson, Texas
05.2024 - Current
- Managed daily operations to ensure efficient service and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Resolved customer complaints promptly to maintain a positive dining atmosphere.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Monitored inventory levels and ordered supplies as needed for service continuity.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ensured compliance with all food safety regulations and sanitation standards.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Inspected dining and serving areas for cleanliness and proper setup.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved conflicts among employees in an effective manner.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Bachelor of Science - Business Administration And Management
Cabalum Western College
Iloilo , Philippines 10.1996 - 10.1997
Health Aide - Health Aide
Iloilo Doctors College
Iloilo , Philippines 06.1993 - 03.1994
Skills
- Staff management
- Food safety procedures
- Customer feedback resolution
- Menu development
- Inventory control
- Restaurant operations
- Team coordination
- Quality assurance
- Customer relationship management
- Conflict resolution
- Effective communication
- Performance coaching
- Time management
- Organizational skills
- Leadership development
- Order delivery practices
- Personnel recruiting
- Schedule coordination
- Staff scheduling
- Shift management
- Passion for customer satisfaction
- Customer service best practices
- Team management
- Employee schedule management
- Customer loyalty
- Operations management
- Stable work history
- Full service restaurant background
- Organization and prioritization
- Food service background
- Reservation handling
- Honed marketing skills
- Brand standards promotion
- Customer engagement
- Customer-oriented
- Complaint resolution
- Menu pricing
- Proven sales record
- Performance reviews
- Recruitment expertise
- Point of sale (POS) system operation
- Take-out service
- Restaurant operations management
- Table management
- Customer satisfaction
- Customer service
- Calm and pleasant demeanor
- Cook foods
References
References available upon request.
Timeline
Restaurant Manager, Host, Cashier and Service
Super Yummy Mongolian Stir Fry
05.2024 - Current
Restaurant Manager
Super Yummy Mongolian Stir Fry
05.2024 - Current
Bachelor of Science - Business Administration And Management
Cabalum Western College
10.1996 - 10.1997
Health Aide - Health Aide
Iloilo Doctors College
06.1993 - 03.1994