Summary
Overview
Work History
Education
Skills
Timeline
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Josiah J. Gipson

Washington,DC

Summary

Hardworking student offering full-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Overview

4
4
years of professional experience

Work History

Intern

John Hopkins University
07.2023 - 08.2023
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.

Lead Concierge

Hoffman & Associates
12.2022 - 01.2023
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.


Concierge

NFC Amenity
06.2022 - 09.2022
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Retail Cashier

Nordstrom Rack
11.2019 - 07.2020
  • Helped customers complete purchases, locate items and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

Bachelor of Arts - Business And Corporate Communications

University of Kentucky
Lexington, KY
05.2025

High School Diploma -

Kipp Dc College Preparatory Academy Pcs
Washington, DC
05.2020

Skills

  • Policy and Procedure Adherence
  • Judgment and Decision-Making
  • Interpersonal Communications
  • Issue identification and resolution
  • Attention to Detail
  • Creative Solutions
  • Microsoft Onenote
  • Project Support

Timeline

Intern

John Hopkins University
07.2023 - 08.2023

Lead Concierge

Hoffman & Associates
12.2022 - 01.2023

Concierge

NFC Amenity
06.2022 - 09.2022

Retail Cashier

Nordstrom Rack
11.2019 - 07.2020

Bachelor of Arts - Business And Corporate Communications

University of Kentucky

High School Diploma -

Kipp Dc College Preparatory Academy Pcs

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Josiah J. Gipson