JoJo Steiner

Customer service and client facing positions: Six-years of experience serving customers in both technical and practical settings

Cross-disciplinary and operations based roles: experienced in understanding large complex systems and providing solutions to problems

Writing & documentation: experienced with technical writing from engineering perspective as well as operations based manuals

Key skills: detail-oriented, resourceful, reliable, adaptable

Hungry Marketplace - Event Captain & Caterer (Part-Time)

Austin TX, 09/2022-12/2023 

• Led hands-on daily meal operations of transporting large orders from local chefs and restaurants to offices and other customer sites
• Delivered up to 60 meals and catered events with up to 300 people, accounting for immediate changes to chef requirements and customer requests
• Developed positive relationships between community culinary talent and end customer, ensuring proper quantities, temperatures, labeling, and transport securities were met
• Assisted in onboarding of new chefs to the real-time operations platform

District Winery - Event Staff Member (Part-Time)

Washington DC, 03/2021-01/2022

• Hosted, served and bartended for high end weddings and private events in downtown Washington DC
• Provided excellent customer service for up to 300 guests, supporting all behind the scenes operations, preparations, and clean up
• Communicated and facilitated positive relationships with customers, event managers, chefs, and other staff, helped onboard new staff members
• Completed wine tasting trainings and answered guest questions about first commercial winery

• Keep Austin Fed - Volunteer
• Austin Sports and Social Club - Sand Volleyball Referee
• Rover.com - Pet care, 24 five-star reviews

• 200 Hour Yoga Teacher Training, Isla de Mujeres Mexico, completed 04/2022
• Assistant English teacher, Jember, Indonesia, completed 02/2018
• Wildlife Rescue Volunteer, Laos, completed 07/2017
• Wildlife Rescue Volunteer, Namibia, completed 07/2015