Johanna Maldonado
Boynton Beach
Summary
Seasoned Senior Investigator with background in complex criminal investigations, fraud detection, and compliance issues. Strong skills include evidence collection, analysis, and report writing. Proven ability to lead investigation teams, manage sensitive information with high level of professionalism and integrity. Significant impact made in previous roles by successfully solving cases and exceeding metrics.
Overview
15
15
years of professional experience
Work History
Financial Crimes Risk Senior Investigator
TD Bank
01.2025 - Current
- Resolved complex cases, averaging 10 cases monthly with diligent research, analysis, and collaborative problem-solving efforts.
- Updated documents, prepared reports, and maintained case files.
- Participated in ongoing professional development opportunities related to the field of investigation keeping up-to-date on current trends and techniques.
- Ensured compliance with all federal, state, local laws/regulations during the course of conducting investigations.
- Maintained detailed records on all investigations conducted, ensuring accuracy and adherence to legal requirements.
- Worked with cross-functional teams to achieve goals including the 314b team by completing 314b responses and requests on demand.
- Collaborated closely with team members across several teams including 314a, 314b, and subpoena investigations to achieve project objectives and meet deadlines.
Financial Crimes Associate
Wells Fargo
07.2017 - 01.2025
- Efficiently managed a high volume of cases, completed on average 6 cases daily (over 1,200 cases annually) through effective prioritization, organization, and multitasking abilities.
- Demonstrated strong analytical skills in evaluating complex financial data for potential fraud indicators or signs of money laundering activity.
- Played a critical role in maintaining the organization's reputation by ensuring full compliance with applicable AML laws, regulations, and industry standards.
- Collaborated with law enforcement agencies for effective information sharing and case resolution.
- Trained and supervised junior financial examiners, explaining procedures and protocols and assisted with onboarding.
- Delivered accurate risk assessments based on thorough examination of high-risk customers' profiles and transactional activities.
- Supported senior management's decision-making processes by providing insights on identified financial crime risks and mitigation measures and stepped in when senior manager was absent.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
Service Manager
Wells Fargo
12.2015 - 07.2017
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
Personal Banker
Wells Fargo
07.2014 - 12.2015
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
Customer Service and Sales Representative
Wells Fargo
05.2013 - 07.2014
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Teller
Wells Fargo
04.2011 - 05.2013
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
Education
Associate Of Applied Arts - Criminal Justice
Palm Beach State College
Lake Worth, FLCriminal Justice
Everest University
Pompano Beach, FLSkills
- Suspicious Activity Reporting
- Bank Secrecy Act Compliance
- AML Regulations Expertise
- Financial Crime Detection
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Organizational Skills
- Case management
- Risk assessment
- Information sharing
- Investigation skills
Additional Information
References are available upon request
Languages
Spanish
Timeline
Financial Crimes Risk Senior Investigator
TD Bank
01.2025 - Current
Financial Crimes Associate
Wells Fargo
07.2017 - 01.2025
Service Manager
Wells Fargo
12.2015 - 07.2017
Personal Banker
Wells Fargo
07.2014 - 12.2015
Customer Service and Sales Representative
Wells Fargo
05.2013 - 07.2014
Teller
Wells Fargo
04.2011 - 05.2013
Associate Of Applied Arts - Criminal Justice
Palm Beach State College
Criminal Justice
Everest University