JOJORA BENARD
Duluth
Summary
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the role on your team.
Overview
9
9
years of professional experience
Work History
Inbound/Outbound Customer Support
Heally Clinic on Upwork
01.2020 - 05.2025
- Demonstrated exceptional communication skills in both verbal and written forms when interacting with customers over the phone.
- Trained new team members on best practices for outbound calling procedures and protocols.
Sortation Associate
Amazon
11.2024 - 03.2025
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
CSAT Analyst
Fitbit - Xperts Nicaragua
04.2018 - 08.2019
- Monitored key performance indicators to track progress toward goals.
- Provided training and support to team members on data analysis tools and techniques.
Customer Service Agent
Fitbit - Xperts Nicaragua
11.2016 - 04.2018
- Responded to telephone inquiries and complaints following standard operating procedures.
- Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
- Addressed customers courteously using suitable methods and problem-solving skills.
Education
Marketing Degree -
Universidad Centroamericana (UCA)
05.2016
Completed coursework towards English Practical Communication Program - undefined
Keiser University International Language Institute
01.2015
Skills
- Proactive
- Problem-solving
- Multitasking
- Goal-Oriented
- Teamwork and collaboration
- Customer Service
LANGUAGES
English - Advanced
Spanish - Fluent
Timeline
Sortation Associate
Amazon
11.2024 - 03.2025
Inbound/Outbound Customer Support
Heally Clinic on Upwork
01.2020 - 05.2025
CSAT Analyst
Fitbit - Xperts Nicaragua
04.2018 - 08.2019
Customer Service Agent
Fitbit - Xperts Nicaragua
11.2016 - 04.2018
Completed coursework towards English Practical Communication Program - undefined
Keiser University International Language Institute
Marketing Degree -
Universidad Centroamericana (UCA)
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