Jokara Bush
Lexington Park,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Medical Call Center Representative
Phillip J. Bean Medical Center
Hollywood, MD
05.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Schedule and reschedule doctors appointment.
- Refill Patients medications requests.
- Take notes for doctors from patients entering into a database.
Hospitality Aide
Chesapeake Shores Nursing Home
Hollywood , Maryland
09.2020 - 02.2022
- as a hospitality aide involve taking care of patients at a nursing home or long-term care facility.
- cleaning the facilities and equipment.
- providing personal grooming and hygiene assistance to the residents.
- Make up residents bed, make sure sheets and blanket are cleaned.
- Take residents out for smoke break and do activities with residents.
- Give residents nourishment, snacks.
- Help assist GNA aides with handing out breakfast, lunch and dinner.
- Ensure all residents have briefs.
Cashier
Weis Markets Inc
Lexington Park, MD
04.2021 - 12.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Overnight Stocker
Walmart
California, MD
01.2017 - 08.2019
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
Education
High School Diploma -
Great Mills High School
Great Mills, MD05.2018
Skills
- Customer Inquiries
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Call Documentation
- Patience Patience is crucial for customer service professionals
- confidence, determination and persistence
- planning, analytical and organizational skills
- excellent communication and presentation skills
Timeline
Medical Call Center Representative
Phillip J. Bean Medical Center
05.2022 - Current
Cashier
Weis Markets Inc
04.2021 - 12.2021
Hospitality Aide
Chesapeake Shores Nursing Home
09.2020 - 02.2022
Overnight Stocker
Walmart
01.2017 - 08.2019
High School Diploma -
Great Mills High School
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