Jokayla Clarke-Kaiser
Dover,DE
Summary
Customer service professional with retail, restaurant, and call center experience. Delivers accurate, efficient data entry and clear verbal communication. Applies CRM knowledge to improve customer experience and support team performance.
Overview
8
8
years of professional experience
Work History
Price Honda
BDC Agent
Dover, DE
01.2022 - 10.2026
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
- Assessed customer needs quickly during service interactions.
- Addressed customer requests and answered questions to enhance satisfaction.
- Proposed ideas and solutions that improved team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Call Center Representative
EZ Pass
Dover, DE
07.2020 - 01.2022
- Managed inbound calls addressing E-ZPass account inquiries and toll payment issues, ensuring customer satisfaction.
- Resolved escalated complaints by applying E-ZPass policies and call center procedures, enhancing customer experience.
- Resolved transponder issues using customer service systems and account records.
- Explained toll notices, violations, and payment options to customers.
- Guided callers through online account access and self-service account tools.
- Updated customer accounts with address changes, payments, and contact details.
- Recorded call details in CRM systems, facilitating efficient customer follow-up and service continuity.
Manager
Mcdonalds
Camden, DE
08.2018 - 08.2021
- Managed crew schedules, shift coverage, and labor needs for McDonald’s restaurant.
- Trained team members on food safety, service standards, and cash handling procedures.
- Monitored food quality standards, cleanliness, and service speed during restaurant shifts.
- Supported daily restaurant operations across front counter, drive-thru, and kitchen service.
- Resolved customer issues promptly to enhance dining experience and support guest satisfaction at McDonald's.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coordinated inventory checks, supply ordering, and stock rotation for kitchen operations.
Education
High School Diploma -
Caesar Rodney High School
Camden, NY06-2019
Skills
- CRM management
- Customer service excellence
- Client relations
- Problem solving
- Service scheduling
- Shift scheduling
- Team leadership
- Food safety
- Cash handling
- Data entry
- Microsoft Office
- Google Workspace
- Verbal communication
Timeline
Price Honda
BDC Agent
01.2022 - 10.2026
Call Center Representative
EZ Pass
07.2020 - 01.2022
Manager
Mcdonalds
08.2018 - 08.2021
High School Diploma -
Caesar Rodney High School