Jolanna Nobles
Pearland,TX
Summary
Results-driven Healthcare Quality and Operations professional with over 20 years of experience in regulated clinical environments. Specializes in documentation compliance, quality review, and process improvement, ensuring adherence to regulatory standards and enhancing patient safety. Skilled in SOP development, resolving documentation discrepancies, and maintaining audit readiness, with a proven ability to strengthen compliance and operational efficiency across high-volume clinical operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Research Coordinator
Gulf Coast Blood Advanced Therapies
Houston, Texas
04.2024 - 06.2026
- Performed detailed quality reviews of clinical and collection documentation for accuracy and compliance.
- Identified and resolved documentation discrepancies to uphold good documentation practices.
- Ensured adherence to standard operating procedures by providing clarity and feedback for workflow efficiency.
- Participated in quality event documentation, reporting deviations, and supporting corrective actions.
- Collaborated with cross-functional teams to guarantee accurate completion of procedures and records.
- Maintained organized documentation for audit readiness during internal quality reviews.
- Coordinated scheduling and patient interactions while ensuring regulatory compliance.
- Supported over 1,200 procedures with a focus on high documentation accuracy.
Senior Apheresis Specialist
Gulf Coast Regional Blood Center
Houston, Texas
01.2018 - 04.2024
- Documented whole blood and apheresis donor collections to ensure policy compliance.
- Conducted pre-donation screening and venipuncture, providing care throughout procedures.
- Assisted in developing and reviewing medical apheresis program policies and procedures.
- Communicated collection procedures effectively with donors, patients, families, and physician offices.
- Maintained regulatory compliance while managing time and ensuring accuracy in processes.
- Performed quality control checks and maintenance on equipment to guarantee functionality.
- Coordinated patient and donor scheduling, including follow-up and notification changes.
- Supported creation and management of social media platforms in collaboration with marketing.
Apheresis Technician- Mobiles
Gulf Coast Regional Blood Center
Houston, Texas
01.2014 - 01.2018
- Conducted pre-donation screening, venipuncture, and post-venipuncture care per standard operating procedures.
- Maintained proficiency in phlebotomy procedures, contributing to consistent delivery of high-quality donor care.
- Resolved non-routine situations during phlebotomy, ensuring adherence to protocols and timely reporting to supervisor.
- Supported staff in optimizing workflows, leading to improved team efficiency.
Education
Advanced Clinical Research Coordinator - Clinical Research
CCRPS | Clinical Research Training
Denver, CO12-2025
Associate of Science -
Houston Community College
Houston, TX01-2024
Phlebotomy Certification - Donor Phlebotomy
American Society For Clinical Pathology
Chicago, IL12-2020
High School Diploma -
Olean High School
Olean, NY06-2009
Bachelor of Science - Healthcare Administration
Western Governors University
Salt Lake City, UT06-2026
Skills
- Quality assurance and compliance
- FDA, AABB, FACT regulations
- Documentation review and practices
- SOP development and lifecycle support
- Audit readiness and batch record review
- Clinical chart and discrepancy resolution
- Process improvement and workflow optimization
- Cross-functional collaboration
- Data integrity and accuracy
- Training and staff support
- Donor recruitment
Certification
- Advanced Clinical Research Coordinator
- Donor Phlebotomy Technician
Timeline
Clinical Research Coordinator
Gulf Coast Blood Advanced Therapies
04.2024 - 06.2026
Senior Apheresis Specialist
Gulf Coast Regional Blood Center
01.2018 - 04.2024
Apheresis Technician- Mobiles
Gulf Coast Regional Blood Center
01.2014 - 01.2018
Advanced Clinical Research Coordinator - Clinical Research
CCRPS | Clinical Research Training
Associate of Science -
Houston Community College
Phlebotomy Certification - Donor Phlebotomy
American Society For Clinical Pathology
High School Diploma -
Olean High School
Bachelor of Science - Healthcare Administration
Western Governors University