Open To Work
Jolanny De La Cruz
New York
Summary
Dynamic Branch Administration Analyst with a proven track record at Popular Community Bank, excelling in process improvement and project coordination. Skilled in Excel and Power BI, I effectively enhance performance metrics while fostering teamwork and communication. Committed to driving operational efficiency and compliance, I deliver impactful results through strategic guidance and training development.
Overview
25
25
years of professional experience
Work History
Branch Administration Analyst
Popular Community Bank
12.2014 - 09.2025
- Perform branch assessments to ensure adherence to policies and procedures
- Serve as a liaison with Operations, Legal, and Compliance to monitor processes and provide direction to branches and to ensure regulatory standards were met.
- Coordinate special project to meet Retail Banking objectives
- Facilitate the development, review and ongoing improvement of branch related processes
- Provide direction in the communication and implementation of branch related procedures
- Assist in the ongoing improvement of non-retail processes
- Provide guidance and support of DCI (Dynamic Customer Insight)/ EDD (Enhance Due Diligence) jointly with the Corporate Compliance- BSA/AML team.
- Support/Coordinate Branch Closing/Relocations
- Coordinate/facilitate training, coaching and mentoring sessions to branches that are border line leading to improve their process and operations
- Promote Branch Efficiency ideas and practices with different team members to be in tune with the new Banking technology trends
- Gathered and analyzed business requirements for enhancements to core banking systems (e.g. processing, account management).
- Developed data models and dashboards in Excel and Power BI to track performance metrics and support decision-making.
- Facilitated stakeholder meetings with product owners, compliance officers, and IT teams to ensure project alignment and business value.
- Created functional specifications, use cases, and workflow diagrams to guide development teams.
Assistant Branch Manager
Popular Community Bank
01.2014 - 12.2014
- Responsible for adhering to the bank’s regulatory procedures including BSA/AML – Know Your Customer
- Responsible for providing direction, coordination, supervision and control of the operational aspect of the branch with respect to daily cash handling and control, and account maintenance
- Ensured that the branch’s overall operations were consistent with operating standards through monthly branch audits
- Responsible for the monitoring of controllable income and expenses
- Partnered with internal partners like Cash Management and Business Banking, as well as external partners like First Data, to ensure branch goals were attained
- Responsible for managing, coaching and motivating a staff consisting of six Customer Service Representatives and Tellers on identifying sales opportunities
- Assisted team members with challenging customer inquiries and complaints by providing a resolution.
Branch/Teller Supervisor
Popular Community Bank
01.2013 - 12.2013
- Responsible for the effective supervision and guidance of the teller operations
- Ensure proper staff planning scheduling to avoid disruption in customer service
- Conduct meeting with tellers to reinforce cross training.
- Supervise currency shipments to and from the Federal Reserve insuring effective dual control is maintained.
- Perform monthly and weekly reports to verify controls are in place and executed, inclusive of the Branch audit
- Interacting and working closely with the management team to stay abreast of any new developments and initiatives in the bank.
- Provide the teller staff the appropriate amount of guidance with more difficult transactions, maintain teller difference records.
- Perform daily system maintenance relative to system dating and other items.
- Control Teller access to the vault and approve Teller Overrides.
- Clearly communicate performance expectations and actively seek ideas/suggestions for performance improvement while providing the appropriate amount of guidance and recognition.
- Assist Auditors in assessment other branches in and out our region.
- Assist in developing audit planning document and execute assigned work and provide recommendations to further enhancements
Sales and Service Banker
Popular Community Bank
02.2008 - 12.2012
- Cross Selling, Customer Service and Sales
- Proactively identify fraudulent of forged documentation.
- Perform basic inquiries to opening of accounts to ensure customer knowledge of account features
- Support marketing campaigns and product launches, modifying sales techniques to achieve sales.
- Assist other branches in training in Iola / Iolta accounts.
- Adhere to general bank regulatory procedures including BSA/AML as it pertains to 'know your customer'
- Gather data by conducting in person or phone interviews with clients or prospective clients, complete Mini-FINAP, schedule meetings, and discuss product or service recommendations
- Maintain awareness of individual sales goals and status in achieving them. Complete daily two part-plans: 1) Evaluate how to attain more business from existing clients, 2) Plan to attract new clients.
- Assist in Foreign Accounts maintenance.
Sales and Service Associates
Popular Community Bank
03.2007 - 02.2008
- Balance ATM and Balance Branch at the end of the day
- Responsible for all debit transactions, credit and transfer
- Handle all deposit and cash withdrawals in customers’ accounts
- Responsible for the sale of bank products and services to meet all of the needs of existing and potential customers.
- Rendering quality service in accordance with bank goals.
- Attain growth, profitability and customer satisfaction
- Assisting customer with ATM, Claims, Inquiries
- Process payment and receipt of transactions for all products types and services accurately
Financial associate/Teller
Popular Community Bank
01.2001 - 03.2007
- Responsible for all debit transactions, credit and transfer
- Handle all deposit and cash withdrawals in customer accounts
- Responsible for vouchers, personal checks, money order, and travelers checks
- Assist in any duties assigned by supervisor
- Insure cash is secured according to policy throughout course of day.
- Identify client’s needs by effectively utilizing related and unrelated tag-ons through conversation with clients and initiate the appropriate referral to the sales staffs.
Education
High School -
Washington Irvin High School
New York, NY01.1997
Some College (No Degree) - Finance
LaGuardia Community College
New York, NYSkills
- Microsoft Word
- Excel
- Power Point
- Light Typing
- Fluent in Spanish
- Fluent in English
- Patience
- Detail-Oriented
- Teams page
- Power BI
- Dash Board
- Microsoft Forms
- Teamwork
- Self-motivated
- Menti
- Professional attitude
- Good communication skills
- Multi-Tasking
- Process improvement
- Project coordination
- Performance metrics
- Training development
- Team building
- Cross-functional collaboration
- Policy improvements
- Documentation and reporting
- Process improvements
- Process enhancement
- Forecasting
- Excel proficiency
- Audit support
- Presentation building
- Decision-making
Accomplishments
- 2024 Excellence Award (Customer Focus)
Languages
Spanish
Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
$70000/yr - $90000/yrTimeline
Branch Administration Analyst
Popular Community Bank
12.2014 - 09.2025
Assistant Branch Manager
Popular Community Bank
01.2014 - 12.2014
Branch/Teller Supervisor
Popular Community Bank
01.2013 - 12.2013
Sales and Service Banker
Popular Community Bank
02.2008 - 12.2012
Sales and Service Associates
Popular Community Bank
03.2007 - 02.2008
Financial associate/Teller
Popular Community Bank
01.2001 - 03.2007
High School -
Washington Irvin High School
Some College (No Degree) - Finance
LaGuardia Community College
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