Jolee Julian
Augusta
Summary
Dedicated production operator with proven reliability and a strong commitment to safety compliance. Skilled in optimizing production processes and collaborating with teams to enhance efficiency and product quality.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Production Operator
Bush Brothers
Augusta, WI
12.2023 - 03.2026
- Operated production machinery to ensure efficient workflow and product quality.
- Conducted routine inspections to maintain safety and compliance standards.
- Assisted in troubleshooting equipment malfunctions to minimize downtime.
- Collaborated with team members to optimize production processes and enhance efficiency.
- Documented operational procedures and maintained accurate records for quality assurance purposes.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Participated in training sessions to enhance skills and knowledge.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Assistant Food Service Leader
Kwik Trip
Osseo, WI
07.2022 - 12.2023
- Monitored food safety procedures, ensuring adherence to health regulations and company policies.
- Supervised daily food service operations to ensure compliance with safety and quality standards.
- Improved customer satisfaction by consistently providing friendly and efficient service to patrons.
- Ensured food safety compliance by regularly conducting thorough inspections of kitchen equipment and work areas.
- Established excellent rapport with coworkers to foster a cohesive team environment that maximized efficiency in all aspects of food service operations.
- Increased sales through the promotion of daily specials and seasonal menu items.
- Maintained compliance with all company policies, procedures, and local health regulations to ensure a safe and healthy work environment for all employees.
Customer Service Representative
Citibank
Florence, KY
06.2018 - 06.2022
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Facilitated issue resolution by collaborating with cross-functional teams to enhance customer satisfaction.
- Developed training materials for new hires, streamlining onboarding process and improving service quality.
- Analyzed customer feedback to identify trends, recommending process improvements to management.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
Citibank
Jacksonville, FL
02.2012 - 06.2018
- Mentored junior representatives, fostering a collaborative environment and enhancing team performance.
- Implemented workflow enhancements that increased efficiency in handling customer requests and complaints.
- Conducted regular performance evaluations for team members, promoting skill development and accountability.
- Led initiatives that improved service delivery standards, contributing to higher customer retention rates.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Terry Parker High School
Jacksonville, FL05-1995
Skills
- Reliability and punctuality
- Manufacturing
- Adaptable to change
- Equipment operation
- Physical labor
- GMP compliance
- Machine operations
- Manufacturing experience
- Strong work ethic
- Safety compliance
- Basic math
- Teamwork and collaboration
- Workplace safety
- Forklift and pallet jack operation
Timeline
Production Operator
Bush Brothers
12.2023 - 03.2026
Assistant Food Service Leader
Kwik Trip
07.2022 - 12.2023
Customer Service Representative
Citibank
06.2018 - 06.2022
Customer Service Representative
Citibank
02.2012 - 06.2018
High School Diploma -
Terry Parker High School