Summary
Overview
Work History
Education
Skills
Timeline
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Joleea Hawkins

Indianapolis,IN

Summary

I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am also passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Customer Service Worker

Fazolis
09.2021 - 09.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

High School Diploma -

Ivy Tech Community College of Indiana
Indianapolis, IN
05.2026

Skills

  • Information Security
  • Product Knowledge
  • I was promoted to a trainer
  • I was also a shift lead
  • I work very well with other people and have amazing customer service
  • Problem Solving skills
  • Critical thinking skills
  • Flexibility
  • Communication skills
  • Team player
  • I work well both in groups or alone
  • Organization skills
  • Creative
  • Responsible
  • Pay attention to detai;

Timeline

Customer Service Worker

Fazolis
09.2021 - 09.2023

High School Diploma -

Ivy Tech Community College of Indiana

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Joleea Hawkins