Angie Mar Vargas
Charlotte,NC
Summary
I am a person who likes to learn new things every day to advance both professionally and personally.
I consider myself a responsible, punctual and hard-working person.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative / Referral Worker
Work From Home Call Center And Referral Worker
06.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Front and Back Office Medical Assistant
Office Medical Assistant Volunteer
04.2021 - 06.2023
- Greeted guests in with friendliness and professionalism.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Sale Representative
Sales And Services
02.2019 - 09.2019
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Education
Bachelor of Administrative Studies - International Business
Universidad Catolica Del Ecuador
12.2020
High School Diploma -
Colegio Frances De Quito
Ecuador - Quito09.2017
Skills
- Report Generation
- Call Management
- Information Security
- Data Entry
- Scheduling
- Complaint Resolution
- Conflict Mediation
- Knowledge of Medical Terminology
- Customer Relations
- HIPAA Compliance
- Computer Skills
- Multitasking and Organization
- Positive Attitude
- Patient Referrals
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative / Referral Worker
Work From Home Call Center And Referral Worker
06.2023 - Current
Front and Back Office Medical Assistant
Office Medical Assistant Volunteer
04.2021 - 06.2023
Sale Representative
Sales And Services
02.2019 - 09.2019
Bachelor of Administrative Studies - International Business
Universidad Catolica Del Ecuador
High School Diploma -
Colegio Frances De Quito
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