Joleen Millington
Fort Wayne,IN
Summary
Dynamic professional with a proven track record at the Division of Family Resources, excelling in application review and effective communication. Enhanced client satisfaction through meticulous documentation and a commitment to accuracy. Adept at connecting clients with essential resources, fostering a supportive environment for diverse populations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Eligibility Assistant
Division of Family Resources
10.2024 - Current
- Enhanced team productivity by cross-training in multiple program areas and providing backup support as needed.
- Ensured compliance with federal and state regulations by staying up-to-date on policy changes and implementing new procedures accordingly.
- Improved applicant eligibility accuracy by meticulously reviewing and verifying documentation for various assistance programs.
- Reduced processing errors by maintaining thorough knowledge of program eligibility requirements and diligently double-checking all application materials.
- Helped clients navigate through difficult circumstances by connecting them with appropriate community resources and services when applicable.
- Increased client satisfaction by promptly responding to phone calls, emails, and in-person inquiries regarding application status or other concerns.
- Provided excellent customer service to a diverse client base, addressing concerns and answering inquiries with professionalism and empathy.
- Assisted clients with completion of applications and paperwork.
Cashier
Murphy Oil USA
04.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
Lead Teacher
Kids City USA
02.2020 - 02.2021
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
Education
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
Fort Wayne, IN05-2024
Skills
- Trade policy
- Medicaid
- Microsoft office expertise
- Confidentiality
- Accuracy and thoroughness
- Effective communication skills
- Documentation and paperwork
- Verbal communication
- Data entry
- Appointment scheduling
- Documentation and reporting
- Application review
- Telephone etiquette
- Disability awareness
Timeline
Eligibility Assistant
Division of Family Resources
10.2024 - Current
Cashier
Murphy Oil USA
04.2024 - 10.2024
Lead Teacher
Kids City USA
02.2020 - 02.2021
Associate of Science - Business Administration
Ivy Tech Community College of Indiana