JOLEEN RUNK
BEND
Summary
Operations Coordinator with over 10 years of experience optimizing delivery routes and enhancing operational efficiency. Proven track record in resolving customer disputes and implementing innovative strategies that elevate service quality and satisfaction. Expertise in maintaining regulatory compliance and fostering teamwork across diverse teams.
Overview
24
24
years of professional experience
Work History
OPERATIONS COORDINATOR- CSP
Federal Express Corporation
Bend
04.2025 - Current
- Coordinated daily dispatch and load plans, ensuring service integrity while managing transportation costs.
- Streamlined transportation logistics, achieving measurable improvements in delivery times and reducing operational costs.
- Streamlined package sorting processes, improving delivery efficiency and minimizing operational delays.
- Coordinated with cross-functional teams to implement new tracking systems, improving shipment visibility and customer satisfaction.
- Resolved customer delivery disputes, restoring satisfaction and retaining accounts through effective communication.
- Monitored facility metrics and corrected reporting errors to improve accuracy of service and safety data.
- Maintained DOT-compliant vehicle and driver records to ensure regulatory adherence and reduce audit risk.
- Implemented rigorous safety protocols, ensuring compliance with DOT regulations and significantly lowering audit risks.
- Fostered a culture of teamwork and open communication, enhancing team morale and collaboration across departments.
- Promoted a collaborative team environment, fostering open communication that enhanced morale and productivity.
DOT COURIER
FedEx Express Corp
Bend
01.2014 - 03.2025
- Delivered packages efficiently as DOT Courier, ensuring timely and secure shipments.
- Optimized routes to improve delivery speed and increase customer satisfaction.
- Maintained impeccable delivery record, consistently meeting tight deadlines.
- Streamlined package sorting procedures, improving delivery times and customer satisfaction.
- Implemented time-saving strategies, boosting overall productivity.
- Meticulously handled sensitive documents and packages, adhering to strict DOT regulations.
- Ensured accurate documentation for each delivery.
- Fostered positive relationships with customers and team members.
- Contributed to a cohesive work environment, improving overall service quality.
- Proposed and implemented sorting techniques to streamline delivery process.
- Adapted quickly to new technologies, enhancing operational efficiency.
EVENING SORT
UPS
Bend
01.2012 - 01.2014
- Coordinated evening sort operations to enhance package flow and reduce errors.
- Streamlined sorting processes, achieving faster delivery times and improved customer satisfaction.
- Collaborated with team to resolve logistical challenges, ensuring timely dispatch of shipments.
- Implemented safety protocols, resulting in a decrease in workplace incidents.
- Optimized resource allocation to improve operational efficiency.
TRANSPORTATION SECURITY OFFICER
Department of Homeland Security
Redmond
01.2012 - 01.2014
- Screened passengers and baggage using advanced detection systems while maintaining strict security protocols and federal compliance standards.
- Conducted thorough security inspections to identify and resolve potential threats while ensuring optimal passenger flow and minimal wait times.
- Analyzed passenger behavior patterns and suspicious indicators to implement effective risk-based screening methodologies.
- Coordinated with cross-functional teams to maintain seamless security operations and enhance airport safety procedures.
MILITARY WORKING DOG HANDLER AND ASSISTANT TRAINING LEAD
US Navy
01.2010 - 01.2012
- Led military dog training and operations, enhancing unit effectiveness.
- Developed innovative canine handling techniques, improving mission success rates.
- Coordinated with cross-functional teams to enhance dog handling protocols, improving operational readiness.
- Mentored junior handlers, strengthening team skills and fostering continuous improvement.
- Meticulously documented training procedures, ensuring consistency across units.
- Conducted performance analyses to identify improvement areas, supporting enhanced training effectiveness.
NAVAL AIRCREW/INFLIGHT TROUBLESHOOTER
US Navy
09.2007 - 01.2010
- Led naval aircrew operations, ensuring mission-critical readiness.
- Coordinated complex aerial manoeuvres, improving mission effectiveness and readiness.
- Spearheaded initiatives that strengthened operational readiness and safety protocols.
- Achieved high performance ratings in naval aircrew duties, reflecting dedication and skill.
- Meticulously maintained aircraft systems, ensuring peak performance.
- Conducted thorough pre-flight checks, significantly reducing in-flight issues and risks.
AVIATION MACHINIST MATE SECOND CLASS
US Navy
08.2002 - 01.2007
- Led aircraft maintenance operations, ensuring optimal performance of naval aviation assets.
- Implemented data-driven maintenance strategies, minimizing downtime and ensuring timely aircraft readiness.
- Streamlined maintenance procedures, resulting in improved operational readiness.
- Achieved consistently high aircraft availability rates through proactive maintenance planning.
- Conducted thorough diagnostics on aircraft systems, identifying and resolving critical issues.
- Meticulously adhered to safety protocols and maintenance standards, ensuring flawless aircraft operations.
- Fostered teamwork among maintenance crew, improving collaboration and execution of complex repairs.
- Mentored junior technicians, elevating overall team skill level.
- Received recognition for exceptional performance during high-pressure maintenance operations.
- Maintained precise documentation for all maintenance activities.
Education
DEPLOMA -
Mt. View High School
Bend01.2000
Skills
- Logistics coordination
- Route optimization
- Operational Efficiency
- Process optimization
- Operational quality
- Performance analysis
- Data integrity
- Risk management
- Policy adherence
- Customer relationship management
- Customer Service
- Service quality enhancement
- Cross-functional collaboration
- Time Management
- Continuous improvement
- Effective communication
- Team leadership
- Attention to detail
- Problem solving
- Forecasting
- Operational quality
Hobbies and Interests
- Professional Dog Trainer
- Involved in working dogs since childhood, competing with personal dogs in various events.
- Started a small dog training business to help others in the community, focusing on building strong training relationships.
Timeline
OPERATIONS COORDINATOR- CSP
Federal Express Corporation
04.2025 - Current
DOT COURIER
FedEx Express Corp
01.2014 - 03.2025
EVENING SORT
UPS
01.2012 - 01.2014
TRANSPORTATION SECURITY OFFICER
Department of Homeland Security
01.2012 - 01.2014
MILITARY WORKING DOG HANDLER AND ASSISTANT TRAINING LEAD
US Navy
01.2010 - 01.2012
NAVAL AIRCREW/INFLIGHT TROUBLESHOOTER
US Navy
09.2007 - 01.2010
AVIATION MACHINIST MATE SECOND CLASS
US Navy
08.2002 - 01.2007
DEPLOMA -
Mt. View High School