Joleine LaChester
Port Angeles
Summary
Dynamic and customer-focused Barista with proven expertise in beverage preparation and exceptional customer service, honed at Cedar Box and Higher Grounds Espresso. Excelled in fast-paced environments, significantly enhancing customer loyalty through effective problem-solving and positive attitude. Skilled in espresso machine operation and maintaining cleanliness, demonstrating a blend of hard and soft skills to elevate any coffee-serving setting.
Overview
9
9
years of professional experience
Work History
Barista
Cedar Box
01.2021 - Current
- Operated espresso machines to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Worked fast paced environment getting people through the line in drive through.
Barista
Higher Grounds Espresso
04.2016 - 01.2021
- Maintained a clean and organized workspace.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Worked in a fast pace work environment with lots of multitasking and communication.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Able to handle stressful busy moments with a positive attitude.
Education
High School Diploma -
Port Angeles High School
Port Angeles, WA06.2017
Skills
- Time management
- Fast Learner
- Attention to detail
- Team player
- Active listener
- Cleanliness
- Exceptional customer service
- Order taking
- Cash register operation
- Safe food handling
- Espresso machine operation
- Beverage preparation
- Excellent memory
- Coffee expertise
- Excellent math skills
- Multitasking and organization
- Opening and closing coordination
- Cleaning and sanitizing
- Stocking supplies
Timeline
Barista
Cedar Box
01.2021 - Current
Barista
Higher Grounds Espresso
04.2016 - 01.2021
High School Diploma -
Port Angeles High School
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