Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Jolena Kirkendoll

Franklin,USA

Summary

Seasoned Correctional Sergeant with background in overseeing daily operations of correctional facilities. Known for maintaining safety and security, conducting inmate counts, and enforcing facility rules and regulations effectively. Strengths include crisis management, conflict resolution skills, and ability to lead teams efficiently. Notable impact includes successful implementation of de-escalation techniques resulting in improved facility environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Correctional Sergeant

Milwaukee County Sheriff Office
10.2017 - Current
  • Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
  • Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
  • Supervised 170 employees and performance of tasks and managed 960 offenders.
  • Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
  • Streamlined record-keeping processes, maintaining accurate documentation of incidents and daily activities within the facility.
  • Established strong working relationships with external agencies such as police departments, courts, probation officers which facilitated seamless communication during inmate transfers and other processes.
  • Participated in continuous professional development opportunities to stay current on industry trends and enhance knowledge base.
  • Participated in regular meetings with senior management to discuss operational needs and objectives.
  • Supervised subordinate officers in their daily duties.
  • Conducted random searches for contraband items such as weapons or drugs.
  • Reviewed incident reports and other documentation submitted by subordinates.
  • Ensured compliance with departmental policies, regulations and procedures.
  • Assisted in training new correctional officers on proper security protocols and procedures.
  • Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
  • Collaborated with medical personnel in determining appropriate treatment plans for mentally ill inmates.
  • Responded quickly to emergency situations involving riots, hostage situations, escapes or other critical events.

Education

Associate of Science - Criminal Law

Milwaukee Area Technical College
Milwaukee, WI
05.2020

Bachelor of Science - International Relations

Marquette University
01.2012

Skills

  • De-escalation techniques
  • Emergency response
  • Body searches
  • Policy enforcement
  • Staff supervision
  • Officer training
  • Conflict management
  • Restraint techniques
  • Rules of conduct
  • Crisis management
  • Counseling techniques
  • Records maintenance
  • Offender escort
  • Detail management
  • Team leadership
  • Behavioral management
  • Administrative oversight
  • Training coordination

Accomplishments

  • Most Improved 2025
  • Teamwork Award 2023

Certification

  • Jailer Certification from the LESB
  • Wrap Instructor Certificate
  • Narcan Instructor Certificate
  • CERT Team Leader Certificate
  • CIT Critical Incident Training Certificate
  • Special Management Team Certificate

References

References available upon request.

Timeline

Correctional Sergeant

Milwaukee County Sheriff Office
10.2017 - Current

Associate of Science - Criminal Law

Milwaukee Area Technical College

Bachelor of Science - International Relations

Marquette University