Summary
Overview
Work History
Education
Skills
Timeline
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JoLena Swint

Plano,TX

Summary

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, quick learner, self-starter and detail-oriented.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Part-time Recreation Aide

City of Plano
04.2024 - Current
  • Provides outstanding customer service
  • Provides information regarding recreation facilities, programs, events, and memberships
  • Assist in monitoring and enforcing policies, procedures, and safety regulations
  • Registers patrons for recreation programs and memberships; advises patrons of available programs and services; verifies membership status
  • Takes money for programs, memberships, reservations, and point of sale items
  • Prepares rooms for program activities, meetings, and events
  • Participates in cleaning equipment and facilities; restocks and maintains the organization of merchandise for sale
  • Regular and consistent attendance for the assigned work schedule is essential

Stay at Home Mother

Swint Household
03.2016 - 04.2024
  • Manage household budget
  • Created and implemented a preschool curriculum for my now 8-year-old twins
  • Maintain a clean and organized and fully stocked home
  • Schedule and coordinate all appointments for 3 children and husband
  • Manage disputes and oversees well-being of 3 children
  • Created and implemented a chore chart for 3 children
  • Manage and prioritize multiple projects at a time
  • Problem solves all day
  • Plan/organize activities for 3 children

Administrative Assistant/Receptionist

Omega Credit Repair
01.2021 - 09.2021
  • Drafted letters, memos, and emails using productivity applications
  • Directed numerous calls per day to appropriate recipients using a multi-line system
  • Maintained digital filing systems
  • Maintained well-organized digital records
  • Operated telephone switchboard, providing information, taking messages, and scheduling appointments
  • Supported customers with prompt answers and personalized support
  • Delivered exceptional customer service, providing information, and independently resolved issues

Member Service Representative

Careington International Corporation
05.2012 - 03.2016
  • Safeguarded member data and confidentiality and adhered to regulatory and company security guidelines
  • Fostered timely resolution of account issues and communicated with members via telephone
  • Entered data into company software and documented account information and member inquiries
  • Provided high-level member support and leveraged thorough knowledge of company policies, products, and services
  • Updated records with all interactions and customers transactions
  • Met inbound customer needs while maintaining strict performance targets
  • Answered 100+ inbound customer service/sales telephone calls in a friendly, professional manner regarding personal dental discount plans
  • Identified opportunities to sell, up-sell and cross-sell Careington's products

Education

Diploma -

Lakeview Centennial High School
Garland, TX

Some College (No Degree) -

Richland Community College
Richardson, TX

Skills

  • Clear Verbal and Written Communication
  • Systematic File Arrangement
  • Administrative Support Proficiency
  • Customer Support Expertise
  • Experienced with Google Drive
  • Strong Organizational Skills
  • Experienced in Microsoft Office Applications
  • Proficient Typing Ability

Timeline

Part-time Recreation Aide

City of Plano
04.2024 - Current

Administrative Assistant/Receptionist

Omega Credit Repair
01.2021 - 09.2021

Stay at Home Mother

Swint Household
03.2016 - 04.2024

Member Service Representative

Careington International Corporation
05.2012 - 03.2016

Diploma -

Lakeview Centennial High School

Some College (No Degree) -

Richland Community College

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JoLena Swint