Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jolene Combs

Spokane,Missouri

Summary

Driven Food and Beverage Manager with a proven track record at Hiltons of Branson, enhancing operational efficiency and customer satisfaction. Excelled in cost control and sanitation standards, boosting sales and maintaining client loyalty. Demonstrates exceptional leadership and problem-solving skills, adept at mentoring teams and managing inventory, ensuring top-notch service and compliance. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Food and Beverage Manager

Hiltons of Branson (HCW)
11.2021 - 08.2024
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Managed bar and wait staff and directed hiring program.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Maintained highest standards for beverage quality and service.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Constructed menus for banquets, pool, and restaurant
  • Scheduled according to the needs of restaurant, banquets and caterings, while staying in budget
  • Hosted wine dinners and special events
  • Worked with both am and pm shifts, and continued training for each as well
  • worked with executive chef on menus, training staff and execution of shifts as well as worked with sales team and marketing team

General Manager

Cantina Laredo
11.2006 - 10.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Inventory assisted both FOH and BOH
  • Constructed profit and loss sheet every month
  • Over saw budgeting analysis
  • hired employees, disciplinary actions also if needed
  • in charge of caterings off site and on site
  • was also in charge of sister restaurant Black Oak Grill on the Landing.
  • Was able to increase sales at Black Oak and maintain steady customers during and after 2020

Education

High School Diploma -

Bear Creek High School
Lakewood, CO
05.1996

Skills

  • Operations Oversight
  • Cost Control
  • Menu development
  • Sanitation Standards
  • Labor Management
  • Food and Beverage Operations
  • Wine pairing
  • Ordering Supplies
  • Performance Improvement
  • Employee Supervision
  • Event Coordination
  • Relationship Building
  • Inventory Management
  • POS Terminal Operation
  • Problem-Solving
  • Scheduling
  • Leadership abilities
  • Time Management
  • Front of House Management
  • Purchasing
  • Health Code Compliance
  • Coaching and Mentoring
  • Team Leadership
  • Reliability

Certification

Renewed: Food Safe Certified in February of 2023

Liquor Certificate as well is updated


Timeline

Food and Beverage Manager

Hiltons of Branson (HCW)
11.2021 - 08.2024

General Manager

Cantina Laredo
11.2006 - 10.2021

High School Diploma -

Bear Creek High School

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Jolene Combs