Ron Hardy
Aurora,Colorado
Summary
My passion for hospitality has helped me earn career achievements and focus on the important work of making a great guest memories, being fiscally responsible to the business and helping train, mentor and retain great associates. I'm a Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills.
Overview
12
12
years of professional experience
1
1
Servsafe Manager
1
1
ServSafe Alcohol
1
1
Red Cross Adult/Child AED CPR
1
1
Language
Work History
Food and Beverage General Manager / Manager
Compass-Eurest / Flik- Denver Delta Sky Club / United Airlines Club
2022.10 - Current
- Leads team by example to deliver exceptional standard of work
- Annual sales $17 million
- Holds teams accountable to rules and regulations for safe, consistent service
- Directs employee selection, retention, and continuous improvement
- Builds strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- Coaches team performance targets to motivate and reward staff
- Broadens brand quality standards across all service levels
- Schedules staff shifts to guarantee adequate capacity for ideal operations
- Oversees routine ordering and inventory practices to optimize customer experiences
- Manages customer experiences with close eye on team interactions, touchpoints, and methods of engagement.
General Manager
Elway's Steakhouse Denver International Airport
2021.10 - 2022.10
- Annual sales $15 Million
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Food and Beverage Operations Manager
Amex Centurion Lounge Denver International Airport
2021.05 - 2021.10
- Annual sales $14.5 million
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Implemented new drink policies, reducing over-pouring by 35%.
- Reduced food waste with better inventory management and menu planning.
- Conducted regular performance evaluations of team members to identify areas for improvement or recognition of exceptional work contributions.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Developed training programs for staff to ensure consistent service quality and product knowledge.
- Increased revenue through effective upselling techniques and promotional strategies.
- Resolved guest issues promptly and professionally, turning negative experiences into positive ones whenever possible.
Food and Beverage Outlets Manager
Marriot Renaissance Hotel
2019.11 - 2020.03
- (Laid Off During Pandemic)
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Food and Beverage Executive Director
Warwick Hotels
2018.10 - 2019.07
- Improved overall dining experience by maintaining a clean, inviting, and well-organized environment for guests.
- Mentored and developed a strong team of leaders within the F&B department which led to improved staff retention rates.
- Increased staff performance with thorough training programs focused on service, safety, and product knowledge.
- Managed budgets effectively, adhering to financial targets while prioritizing guest satisfaction and employee engagement.
Clubhouse F&B Operations Manager
Vail Resorts / Vail Mountain Club
2012.08 - 2017.05
- Maximized seating capacity by designing an efficient floor plan that accommodated various group sizes while maintaining a comfortable atmosphere for guests.
- Oversaw financial reporting processes including budgeting, forecasting, P&L analysis to ensure optimal fiscal performance of F&B operations.
- Effectively managed daily cash flow procedures such as cash handling, deposits and reconciliations to ensure accuracy and prevent loss.
- Improved employee performance through regular training sessions, performance evaluations, and constructive feedback.
- Enhanced customer satisfaction levels by consistently providing exceptional dining experiences through attentive service and high-quality food offerings.
Education
Business Management -
University of Arizona
Tucson, AZSkills
- Leadership
- Positive attitude
- Operations oversight
- Employee training
- Talent Acquisition
- Food and Beverage Management
- Scheduling
- Customer service
Previous Experience
- Sodexo
- Ian Schrager Hotel Group
- Tao Restaurant Group
- Beaver Creek Restaurant Group
Certification
ServSafe Manager
ServSafe Alcohol
Red Cross adult/child AED CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsPaid sick leaveAffiliations
- Sigma Alpha Epsilon
Timeline
Food and Beverage General Manager / Manager
Compass-Eurest / Flik- Denver Delta Sky Club / United Airlines Club
2022.10 - Current
General Manager
Elway's Steakhouse Denver International Airport
2021.10 - 2022.10
Food and Beverage Operations Manager
Amex Centurion Lounge Denver International Airport
2021.05 - 2021.10
Food and Beverage Outlets Manager
Marriot Renaissance Hotel
2019.11 - 2020.03
Food and Beverage Executive Director
Warwick Hotels
2018.10 - 2019.07
Clubhouse F&B Operations Manager
Vail Resorts / Vail Mountain Club
2012.08 - 2017.05
Business Management -
University of Arizona
ServSafe Manager
ServSafe Alcohol
Red Cross adult/child AED CPR
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