Jolene Garcia
Naples
Summary
Dynamic and self-motivated professional pursuing Bachelor of Business Administration in Human Resources, integrating academic training with extensive operational management experience.
Overview
20
20
years of professional experience
Work History
Real Estate Agent / Independent Contractor
Waterfront Realty, Inc.
Naples, FL
05.2021 - Current
- Client & Stakeholder Relations: Consulted extensively with clients to assess unique needs, building trust and maintaining high referral rates through strong relationship management.
- Transaction Compliance: Managed complex, multi-party transactions from initiation to closing, verifying the total accuracy of financial and legal documentation.
- Negotiation: Utilized advanced Certified Negotiation Expert (CNE) training to resolve conflicts and finalize agreements between competing parties.
Associate Financial Representative
Northwestern Mutual
Fort Myers, FL
02.2024 - 03.2025
- Compliance & Licensing: Spearheaded the regulatory compliance process by managing and renewing professional licenses for representatives across multiple states.
- Records Management: Input critical client and personnel data into internal systems with strict attention to accuracy; maintained daily status and compliance reports.
- Relationship Management: Acted as a central point of contact for the home office, underwriting teams, and field agents, effectively navigating complex internal relations.
- Executive Support: Coordinated high-priority calendars, meetings, and schedules to ensure smooth administrative workflows.
Director of Operations
McIntyre & Bermudez, PLLC
Fort Myers, FL
06.2023 - 10.2023
- Talent Management: Directed the end-to-end employee onboarding and offboarding processes, ensuring seamless transitions and proper resource allocation.
- Team Leadership: Managed cross-functional administrative teams, delegated daily responsibilities, and fostered a collaborative, high-performance work environment.
- Workplace Alignment: Served as the primary strategic liaison between senior management, employees, and external accountants to ensure firm-wide goals were aligned.
- Administration: Oversaw day-to-day operations, monitored departmental budgets, and resolved operational bottlenecks to maintain administrative efficiency.
Personal Assistant / Operations Support
Olde Florida Contracting, Inc.
Fort Myers, FL
03.2018 - 05.2023
- Information Systems: Designed and maintained physical and electronic filing systems, vastly improving organizational traceability for contracts, personnel records, and corporate reports.
- Internal Communication: Produced and distributed critical company-wide memos, newsletters, and email updates to keep teams informed and aligned.
- Vendor & Resource Coordination: Coordinated documentation, schedules, and third-party vendor contracts under strict deadlines.
Office Manager / Certified Chiropractic Assistant
Specific Care Chiropractic
Lehigh Acres, FL
01.2013 - 02.2018
- Office Leadership: Promoted to Office Manager to run a fast-paced medical clinic; directed staff scheduling, inventory procurement, and general workflow operations.
- Confidentiality & Compliance: Handled sensitive medical records, patient history updates, and legal consent forms in strict compliance with industry regulations.
Bank Teller
First Bank of Clewiston
Labelle, FL
05.2006 - 01.2013
- Maintained absolute confidentiality regarding financial records, customer profiles, and proprietary bank data.
- Reconciled high-volume financial transactions daily with zero margin for error.
Education
Bachelor of Business Administration (B.B.A.) - Human Resources
Everglades University
Licensed Real Estate Agent & Certified Negotiation Expert (CNE)
Larson Educational Services
01.2021
Certified Chiropractic Physician's Assistant
Sherman College of Chiropractic
01.2017
Associate of Science - X-Ray Technician
Heritage Institute
01.2010
Skills
- Assisted with onboarding and offboarding processes for employees
- Coordinated talent acquisition efforts among teams
- Supported cross-functional team dynamics and collaboration
- Implemented office management practices for efficiency
Timeline
Associate Financial Representative
Northwestern Mutual
02.2024 - 03.2025
Director of Operations
McIntyre & Bermudez, PLLC
06.2023 - 10.2023
Real Estate Agent / Independent Contractor
Waterfront Realty, Inc.
05.2021 - Current
Personal Assistant / Operations Support
Olde Florida Contracting, Inc.
03.2018 - 05.2023
Office Manager / Certified Chiropractic Assistant
Specific Care Chiropractic
01.2013 - 02.2018
Bank Teller
First Bank of Clewiston
05.2006 - 01.2013
Bachelor of Business Administration (B.B.A.) - Human Resources
Everglades University
Licensed Real Estate Agent & Certified Negotiation Expert (CNE)
Larson Educational Services
Certified Chiropractic Physician's Assistant
Sherman College of Chiropractic
Associate of Science - X-Ray Technician
Heritage Institute