Summary
Overview
Work History
Education
Skills
Timeline
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Jolene Cunningham

Perth Amboy

Summary

Detail-oriented Shift Manager with a progressive leadership background and advanced training in team-building. Works effectively with employees to surpass targets for quality, service, and speed. Quick-thinking problem-solver with exceptional communication and conflict-resolution skills. Upbeat shift manager with high emotional intelligence and a proven track record of leadership. Experienced in managing opening and closing duties, coordinating employee schedules to meet demand. Reliable and energetic professional with exceptional communication skills.

Overview

9
9
years of professional experience

Work History

Shift Manager

Aldi Llc
04.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Shift Manager

Popeyes
02.2016 - 02.2022
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Education

Certification - Interior Decorator

Penn Foster College
Scranton, PA
07.2026

High School -

Plainfield High school
07.2008

Skills

  • Quality management experience
  • Experienced in diagnosing equipment problems
  • Team skill enhancement
  • Team leadership
  • Timetable coordination

Timeline

Shift Manager

Aldi Llc
04.2022 - Current

Shift Manager

Popeyes
02.2016 - 02.2022

Certification - Interior Decorator

Penn Foster College

High School -

Plainfield High school

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