Jolene Legg
San Diego,CA
Summary
Motivated Small Business Owner with proven record of success managing daily operations of business. Versed in monitoring day-to-day operations, reviewing sales reports and hiring and training top talent. Charismatic leader focused on generating repeat business.product knowledge with tested experience to share with employee and customers for best care of product for best sucess
Overview
38
38
years of professional experience
Work History
Small Business Owner
Living Walls By Jo Jo
San Diego, CA
03.2015 - Current
- Established and managed key vendor relationships to ensure timely delivery of materials, enhancing operational efficiency.
- Developed and implemented marketing strategies that increased customer engagement and brand visibility in the community.
- Oversaw financial management processes, including budgeting and forecasting, to maintain profitability and support growth initiatives.
- Maintained current advertising
- Product design , according to customer needs.
- Conducted regular inventory assessments and maintained optimal stock levels to prevent shortages and streamline operations.
- Implemented cost-control measures that effectively reduced overhead expenses while maintaining quality service delivery.
- Oversaw daily operations of small business including customer service and financial management.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Researched similar businesses to determine competitive advantages.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Housekeeper
California executive suites
San Diego, California
02.2023 - 12.2025
- Maintained cleanliness and organization throughout guest suites, ensuring a welcoming environment for all visitors.
- Restocked cleaning supplies and amenities daily, supporting operational efficiency and guest satisfaction.
- Performed thorough cleaning of common areas, contributing to a positive experience for residents and guests.
Personal Care Assistant
Henreatta Norton
San Diego, California
10.2018 - 02.2022
- Provided compassionate personal care to clients, enhancing their daily living experiences and promoting independence.
- Assisted clients with mobility and personal hygiene, ensuring comfort and maintaining high safety standards.
- Collaborated with healthcare professionals to develop individualized care plans, resulting in improved client satisfaction.
Bookkeeper
Vons Grocery Store
Poway, California
02.2015 - 01.2018
- Maintained accurate financial records by processing transactions and reconciling accounts, ensuring compliance and operational efficiency.
- Conducted regular audits of financial documents, identifying discrepancies and implementing corrective measures to ensure compliance.
- Processed accounts payable and receivable transactions.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Ensured accuracy in all accounting entries and records.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Performed financial calculations for amounts due, interest charges and balances.
Assistant Manager
Party City
San Diego, California
05.2012 - 01.2015
- Here are eight resume experience statements for the role of Assistant Manager at Party City, based on the provided details:
- Led a team in delivering exceptional customer service, enhancing customer satisfaction and fostering repeat business.
- Developed and implemented inventory management processes, resulting in improved stock accuracy and reduced discrepancies.
- Trained and mentored new staff, improving team collaboration and operational efficiency within the store.
- Managed store operations, ensuring compliance with company policies and maintaining a safe shopping environment.
- Assisted in budget management, monitoring expenses to optimize resource allocation and support financial goals.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
Front End Management
Advantage Grocery Store
San Diego, California
01.1988 - 02.1997
- Led front-end operations, ensuring efficient customer service and timely stock replenishment, enhancing overall store performance.
- Implemented new checkout technologies, streamlining transaction processes and improving customer satisfaction during peak hours.
- Coordinated promotional displays and product placements, driving increased sales and customer engagement in-store.
- Cultivated strong relationships with vendors, negotiating favorable terms that resulted in improved product availability and pricing.
- Attended board meetings and chaired committees to discuss strategy, financial performance and risk management.
- Identified potential risks associated with specific cash management processes and made recommendations for improvement.
- Attended meetings with senior management teams to discuss progress on projects.
- Provided feedback to management on front end operations and customer feedback.
- Resolved customer inquiries and complaints effectively, maintaining a positive shopping experience and loyalty.
- Provided excellent customer service during all interactions with customers.
- Maintained a neat, organized checkout area by cleaning shelves, counters, bags and equipment throughout shift.
- Processed payments made by credit cards, gift cards, checks or cash accurately and efficiently.
- Resolved customer complaints in a professional manner when needed.
- Scanned customer purchases and worked to streamline transactions.
- Processed payments promptly for customers to exceed productivity standards.
- Followed safety guidelines in order to prevent accidents on the job.
- Prepared and checked cashier register tills.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted money in cash drawers at beginning and end of shifts to ensure accuracy of funds.
- Operated checkout line at store.
Education
Some College (No Degree) - English, Cosmetology
San Diego City College
San Diego, CASkills
- Vendor management
- Marketing strategy
- Financial management
- Cost control
- Customer engagement
- Inventory control
- Quality assurance
- Client communication
- Cash management
- Problem resolution
- Project management
- Opportunity identification
- Vision implementation
- Sales management
- Direct sales
- Product knowledge
- Trainings
Additional certifications
Was one of the youngest Certified Life Guards, At the time I was certified. Swim instructor, threw Red Cross, Certified to train in C.P.R
Timeline
Housekeeper
California executive suites
02.2023 - 12.2025
Personal Care Assistant
Henreatta Norton
10.2018 - 02.2022
Small Business Owner
Living Walls By Jo Jo
03.2015 - Current
Bookkeeper
Vons Grocery Store
02.2015 - 01.2018
Assistant Manager
Party City
05.2012 - 01.2015
Front End Management
Advantage Grocery Store
01.1988 - 02.1997
Some College (No Degree) - English, Cosmetology
San Diego City College