Jolene Liday
Eugene,OR
Summary
Dynamic and results-driven professional with extensive experience as a cannabis professional. Proven track record in enhancing customer satisfaction through exceptional service and effective training. Metrc certified with outstanding communication skills, adept at inventory management and fostering team collaboration to drive operational success. My goal is to help build something that stands the test of time. I am loyal, hard working, and a solid leader.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
Area 51 Piercing
Eugene, OR
09.2025 - 04.2026
- Managed daily store operations, ensuring a welcoming environment for customers.
- Trained and supervised team members, fostering collaboration and efficiency.
- Handled inventory management, maintaining optimal stock levels and organization.
- Implemented visual merchandising strategies to enhance product presentation.
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer inquiries and concerns, promoting satisfaction and loyalty.
Compliance Manager and Sales Support
Oregon Cannabis Collective
Eugene, OR
01.2025 - 09.2025
- Monitored compliance with state regulations and internal policies within cannabis operations.
- Developed and implemented training programs for staff on compliance best practices.
- Conducted regular audits to ensure adherence to legal standards and operational guidelines.
- Collaborated with cross-functional teams to address compliance issues and enhance operational efficiency.
- Reviewed documentation for accuracy and completeness in line with regulatory requirements.
- Assisted in preparing reports for regulatory agencies regarding compliance status and issues.
Building Administrator
High Tech Farms
Eugene, OR
11.2021 - 11.2024
- Managed facility operations to ensure optimal performance and compliance with safety standards.
- Coordinated maintenance schedules to minimize downtime and enhance operational efficiency.
- Supervised vendor relationships, ensuring timely service delivery and quality compliance.
- Developed training materials for staff on building protocols and emergency procedures.
- All Metrc for multiple licenses
- Adhering to all OLCC obligations
Lead Grower and Compliance Manager
Lifted by Green Acers Farms
Eugene, OR
03.2020 - 11.2021
- Supervised daily operations of crop production, ensuring optimal yield and quality standards.
- Developed and implemented growth strategies to enhance plant health and productivity.
- Trained and mentored junior growers on best practices in sustainable farming techniques.
- Analyzed soil health and nutrient levels, adjusting feeding schedules for maximum efficiency.
- Led initiatives to improve operational workflows, enhancing overall farm efficiency and output quality.
- Enhanced plant health by regularly scouting for pests and diseases, and taking appropriate corrective actions.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
In Home Care Giver
State of Oregon
Eugene, OR
11.2013 - 03.2020
- Provided personalized care and support to individuals with varying needs.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Monitored client health and reported changes to healthcare professionals promptly.
- Developed and maintained positive relationships with clients and their families.
- Specialized in working with neurodivergent people
- Implemented safety protocols, ensuring a safe environment for clients.
- Trained new caregivers on best practices and organizational policies.
- Coordinated transportation for clients to medical appointments and social activities.
- Advocated for client needs, ensuring access to necessary resources and services.
General Manager Bartender
Diablo's Downtown Lounge
Eugene, OR
05.2007 - 11.2013
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Managed staff recruitment, training, and performance evaluations to enhance team efficiency.
- Developed and implemented operational strategies to improve workflow and reduce costs.
- Analyzed financial reports to drive budgeting decisions and optimize profitability.
- Established vendor relationships, negotiating contracts for favorable terms and pricing.
- Coordinated special events and promotions to increase customer engagement and revenue.
- Implemented inventory management systems, improving stock control processes and reducing waste.
- Led regular staff meetings to communicate objectives and foster a collaborative environment.
- Directed daily operations to enhance guest experiences and maintain high service standards.
- Managed staff scheduling, ensuring optimal coverage during peak and off-peak hours.
- Developed training programs for new hires, improving team efficiency and customer satisfaction levels.
Education
Associate of Science - Nursing And Business
Lane Community College
Eugene, OR06-2007
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Customer service management
- Metrc certified
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Outstanding reputation with OLCC
Certification
OLCC Marijuana License
OLCC Alcohol License
Metrc Guru Certified
CPR, first aid and Blood born pathogens certified
Languages
Spanish
Limited Working
Timeline
Store Manager
Area 51 Piercing
09.2025 - 04.2026
Compliance Manager and Sales Support
Oregon Cannabis Collective
01.2025 - 09.2025
Building Administrator
High Tech Farms
11.2021 - 11.2024
Lead Grower and Compliance Manager
Lifted by Green Acers Farms
03.2020 - 11.2021
In Home Care Giver
State of Oregon
11.2013 - 03.2020
General Manager Bartender
Diablo's Downtown Lounge
05.2007 - 11.2013
Associate of Science - Nursing And Business
Lane Community College