Jolene McCallum
Jackson
Summary
Detail-oriented Quality Technician with proven skills in quality inspections, measurement techniques, and audit preparation. Committed to maintaining compliance and safety standards while ensuring product integrity.
Overview
32
32
years of professional experience
Work History
Quality Techncian
Marshall Excelsior
Marshall
07.2019 - Current
- Conducted quality inspections on products to ensure compliance with industry standards.
- Documented inspection results and reported discrepancies to management.
- Utilized measuring equipment to assess product specifications and tolerances.
- Trained new employees on quality control procedures and best practices.
- Assisted in maintaining a clean and organized work environment for safety compliance.
- Ensured that all materials meet required specifications before releasing them for use in production.
- Maintained records of all inspection activities, including reports and data collection sheets.
- Assisted in preparing internal audit schedules and conducted audits as required by company policies or customers' requests.
- Researched and logged quality performance data within database system.
- Recorded lot numbers and serial numbers in ERP system for traceability of produced items.
- Received and inspected raw materials.
Assistant Manager
Pizza Hut
Albion
06.1994 - 07.2019
- Oversaw daily operations and ensured compliance with company policies.
- Managed staff schedules and coordinated training for new employees.
- Handled customer inquiries and resolved complaints effectively.
- Implemented inventory management practices to maintain stock levels.
- Maintained cleanliness and organization of the dining area and kitchen.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created reports on sales trends, inventory levels, and financial data.
Education
BBA - Business Management
Baker College of Jackson
Jackson06-2006
High School Diploma -
Northwest High School
Jackson, MI06-1996
Certificate - Management
Jackson Area Career Center
Jackson06-1996
Skills
- Quality inspections
- Measurement techniques
- Audit preparation
- Data documentation
- Material verification
- Compliance management
- Controlled the containment area and records
- Handled RMA's and records
Timeline
Quality Techncian
Marshall Excelsior
07.2019 - Current
Assistant Manager
Pizza Hut
06.1994 - 07.2019
BBA - Business Management
Baker College of Jackson
High School Diploma -
Northwest High School
Certificate - Management
Jackson Area Career Center