Microsoft Office Suites
Jolene Nixon
Summary
Patient-focused Registered Nurse with over 7 years of nursing experience driving quality improvements and coaching nursing staff to reach full potential. Strong organizational, communication and multitasking abilities. Expertise in managing medical records, evaluating staff performance and developing continued care plans.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Nursing
Caris Healthcare
06.2023 - Current
- Improved patient care quality by implementing evidence-based nursing practices and protocols.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
- Increased patient satisfaction scores by fostering a compassionate and supportive environment within the nursing department.
- Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
- Implemented interdisciplinary rounding practices to streamline communication among healthcare providers involved in patient care.
- Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
Utilization Management RN/ RN Case Manager
United Healthcare
02.2021 - 06.2023
- Enhanced patient care by conducting comprehensive assessments and implementing appropriate interventions.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
- Performed admission reviews based for medical necessity based upon InterQual and MCG specification.
- Supported cost containment efforts by identifying over utilization trends and recommending strategies for improvement.
- Facilitated communication between healthcare providers, patients, families, and insurance carriers to optimize outcomes.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Streamlined utilization review processes by collaborating with interdisciplinary teams to develop individualized care plans.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
Case Manager
Hospice of Chattanooga
12.2019 - 01.2021
- Improved patient satisfaction by providing compassionate and comprehensive care to hospice patients and their families.
- Collaborated with interdisciplinary team members for optimal patient outcomes in end-of-life care.
- Streamlined communication among healthcare providers, ensuring timely implementation of treatment modifications for better symptom management.
- Educated patients and families on disease progression and available resources, fostering a sense of empowerment and informed decision making.
- Conducted thorough assessments of new hospice referrals to determine eligibility for services, facilitating efficient patient admission processes.
- Managed caseloads efficiently by prioritizing tasks according to urgency and complexity, ensuring all patients received appropriate attention.
- Facilitated family meetings to address concerns or conflicts surrounding end-of-life decisions, promoting open dialogue among loved ones during challenging times.
- Implemented creative pain management strategies tailored to individual patient needs, alleviating discomfort while minimizing side effects from medications.
- Supported bereaved family members through follow-up visits or phone calls after a patient''s passing, offering grief resources as needed.
- Maintained compliance with all relevant regulations and accreditation standards by staying up-to-date on industry trends and policy changes.
- Maintained detailed records of patient progress, documentation of services and case notes.
RN
Erlanger – Pediatrics Acute care
05.2018 - 07.2020
- Improved patient outcomes by developing individualized care plans tailored to the needs of pediatric patients.
- Enhanced patient satisfaction through compassionate and empathetic communication with children and families.
- Assessed pediatric patients'' growth and development, identifying potential issues early for timely intervention.
- Implemented evidence-based nursing practices to optimize patient care quality and effectiveness.
- Conducted thorough physical assessments to identify potential health concerns before they escalated into more serious conditions.
- Educated children about their medical conditions in age-appropriate language, empowering them to take an active role in managing their health.
- Promoted healthy lifestyles through teaching preventative measures such as proper nutrition, exercise habits, and hygiene routines.
- Managed complex cases involving multiple specialists while maintaining clear communication channels between all parties involved in a child''s care plan.
- Demonstrated excellent time management skills by prioritizing tasks and efficiently delegating responsibilities, ensuring all patients received timely care.
- Delivered high-quality patient care consistently, adhering to unit protocols and hospital policies while maintaining a professional demeanor under pressure.
LPN Nurse Extender
Erlanger – Ortho/Neuro
09.2016 - 05.2018
- Improved patient satisfaction by providing compassionate and individualized care to each patient.
- Enhanced efficiency of medical team by maintaining accurate documentation and timely communication with colleagues.
- Ensured patient safety by closely monitoring vital signs and administering medications as ordered by physicians.
- Streamlined nursing processes, resulting in increased productivity and improved quality of care.
- Contributed to successful health inspections by consistently adhering to infection control protocols and maintaining a clean work environment.
- Increased family involvement in the healthcare process by providing regular updates on patient progress.
- Prevented potential adverse events through close observation for early signs of complications and prompt intervention when necessary.
- Contributed to a positive hospital culture by actively participating in staff meetings and supporting team initiatives.
- Monitored patient health conditions to report changes to assigned physician.
Education
RN -
Chattanooga State Community College
05.2018
LPN -
Chattanooga State Community College
08.2016
Skills
- Epic
- Homecare Homebase
- Microsoft Office Suites
- Director of nursing
- Case Management
- Pediatrics
- Hospice
- Acute care
- Customer service
- Utilization Management Review
- InterQual
- MCG
References
Available upon request
Certification
LPN 2016
RN 2018
Software
Homecare Homebase
Epic
InterQual
MCG
Timeline
Director of Nursing
Caris Healthcare
06.2023 - Current
Utilization Management RN/ RN Case Manager
United Healthcare
02.2021 - 06.2023
Case Manager
Hospice of Chattanooga
12.2019 - 01.2021
RN
Erlanger – Pediatrics Acute care
05.2018 - 07.2020
LPN Nurse Extender
Erlanger – Ortho/Neuro
09.2016 - 05.2018
RN -
Chattanooga State Community College
LPN -
Chattanooga State Community College