Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jolene Nixon

WAUCONDA,IL

Summary

Dynamic leader with a proven track record at Alight Solutions, adept in project management and creative direction. Mastered client relationship management, increasing client spending by 75% at UL Solutions. Known for exceptional problem-solving and adaptability, consistently delivering high-quality projects that exceed expectations. Expert in vendor management and team leadership, revitalizing client partnerships with strategic insights.

Experienced with managing creative projects from concept to completion. Utilizes strategic planning and innovative approaches to ensure successful outcomes. Track record of fostering team collaboration and maintaining strong client relationships.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Creative Project Manager II

Alight Solutions, LLC
07.2022 - Current
  • Handled client brief intake, communications, kick off meetings.
  • Managed and mentored internal team of designers, content writers and extended team of regular freelancers.
  • Coached and trained junior team members, providing guidance on best practices for managing creative projects effectively.
  • Lead company onboarding initiative on project management software. Committee member (1 of 4) to develop process and roll out.
  • Lead vendor relationship committee. Negotiated contracts with vendors, securing competitive rates while maintaining high-quality work standards.
  • Sourced, vetted and managed vendors needed to accomplish project goals. Instituted process improvements to minimize risks.
  • Managed multiple concurrent projects, prioritizing tasks based on deadlines, available resources, and client needs.
  • Established strong relationships with clients, ensuring a clear understanding of project objectives and expectations.
  • Developed detailed project plans to guide teams through the execution of complex creative initiatives.
  • Delivered high-quality creative projects on time and within budget constraints.


Sr. Creative Project Manager, Sr. Account Ma

UL Solutions
10.2019 - 07.2022
  • Partnered closely with senior leadership and creative team to accumulate and disseminate best practices. Onboarding of two unique project managements software initiatives.
  • Fine tuned the creative brief process, kick off meetings and internal review processes.
  • Worked directly with C Suite internal clients.
  • Managed and mentored internal team of digital designers and extended team of regular freelance designers.
  • Analyzed project performance data to identify areas of improvement.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Increased client spending by average of 75% with consultative and strategic approaches. Renewed relationship with underserved partners.
  • Became known as the 'tough client whisperer', improving and restoring relationships with unhappy clients.

Sr. Creative Manager, Sr. Account Manager

Advocate Health
05.2009 - 10.2020
  • Oversaw technical production and implementation of video and online creatives.
  • Responsible for marketing and patient education for 2 children's hospitals, 14 hospitals and 350 sites of care, including Walgreens outpatient services.
  • Worked closely with clinicians to develop educational materials targeting at risk populations.
  • Oversight of department billing, hiring of freelance, vendor selection.
  • Established protocols and best practices for all materials used by the system, including large format.

Education

Graduate Certificate - Marketing Management

WR Harper College
Palatine, IL

Intermediate Certificate - Business Writing, Marketing

Axia College
Remote, IL

Skills

  • Creative Project Management
  • Account and Business development
  • Extensive leadership and management experience
  • Schedule management
  • Excellent negotiation skills
  • Customer and Client relations
  • Vendor management
  • Client services oversight
  • Complex problem solver and issue resolution
  • Cross-functional collaboration
  • Attention to detail
  • Marketing
  • Critical thinking
  • Team leadership
  • Active listening
  • Adaptability and flexibility

Certification

  • Six Sigma Certification - Yellow Belt

Timeline

Creative Project Manager II

Alight Solutions, LLC
07.2022 - Current

Sr. Creative Project Manager, Sr. Account Ma

UL Solutions
10.2019 - 07.2022

Sr. Creative Manager, Sr. Account Manager

Advocate Health
05.2009 - 10.2020

Graduate Certificate - Marketing Management

WR Harper College

Intermediate Certificate - Business Writing, Marketing

Axia College

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