24 Years’ Experience Retirement Services- 15 years' experience Defined contribution 401k plans, 9 years' experience non-qualified annuity plans Resourceful Specialist offering expertise in problem-solving, data analysis and customer service.
Overview
23
23
years of professional experience
Work History
Senior Specialist
PRUDENTIAL FINANCIAL /EMPOWER
08.2000 - Current
Audit/Accounting- Records and Transactions
Quality Control-Reviewing transactions accuracy
Specialist- Processing and quality review of "at risk clients" and key clients-Multi Million Dollar Plans
· Specialist- Complex Plans-Highly Compensated Clients- Multi Million Dollar Plans
Communicate with client service to resolve issues for client accounts and internal procedures.
· Record Keeper, Apply Payments to Clients Accounts
Creating Distribution Payments- Accounts current and accurate, Taxes, Direct deposit-· Paying out funds.
Check Writing / Reporting- Reports W2 information and Direct Deposit- Send to Trust, process payments send to clients.
Monthly Reporting
SIS Payments /Manual and Automation – Creating In-service payments. - Paying out funds.
GIACT-System used to verify if Direct Deposit information accurate not fraudulent.
Proven ability to learn quickly and adapt to new situations.
Education
Business
Scranton High School
Scranton, PA
06.1993
Skills
Strong people skills
Determination
Microsoft Excel
Outlook
Teams
Zoom
Multi-tasking
Relationship Managers and Client Service
Customer service
Experience
Build relationships
Team player
Multitasking Abilities
Microsoft Word
Timeline
Senior Specialist
PRUDENTIAL FINANCIAL /EMPOWER
08.2000 - Current
Business
Scranton High School
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