Summary
Overview
Work History
Education
Skills
Timeline
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Jolene Williamson

Buffalo,NY

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.


Overview

30
30
years of professional experience

Work History

Mortgage Underwriter

1st Priority Mortgage
06.2024 - Current
  • Evaluated mortgage applications to ensure compliance with underwriting guidelines and risk assessment standards.
  • Analyzed borrower creditworthiness through detailed financial documentation and credit report review.
  • Collaborated with loan officers to clarify borrower information and resolve outstanding issues efficiently.
  • Developed underwriting recommendations based on comprehensive analysis of income, assets, and liabilities.
  • Approved or denied loans based on established criteria and underwriting guidelines.

Bartender

Al E Oops
08.2020 - 11.2024
  • Developed seasonal drink specials based on customer preferences and market trends.
  • Handled cash transactions accurately, balancing registers at the end of shifts without discrepancies.
  • Established rapport with customers, enhancing their experience through personalized service and recommendations.
  • Collaborated with kitchen staff to ensure timely delivery of food and beverages during peak hours.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Claims Adjuster

GEICO
04.2023 - 06.2024
  • Evaluated insurance claims to determine validity and compliance with policy guidelines.
  • Collaborated with policyholders and service providers to gather necessary documentation for claims processing.
  • Analyzed claim data to identify trends and recommend process improvements for operational efficiency.

Mortgage Underwriting Supervisor

KeyBank
06.2019 - 10.2022
  • Supervised underwriting team, ensuring compliance with policies and procedures.
  • Evaluated risk assessments and approved insurance applications for diverse client portfolios.
  • Mentored junior underwriters, enhancing their analytical skills and decision-making capabilities.
  • Implemented process improvements, streamlining workflow and reducing turnaround times for applications.
  • Trained staff on new software systems, boosting efficiency in case management processes.
  • Collaborated with cross-functional teams to resolve complex underwriting issues effectively.

Bartender

Franks Bar and Grill
05.1995 - 09.2007
  • Crafted and served high-quality cocktails, ensuring customer satisfaction and repeat business.
  • Maintained bar cleanliness and organization, adhering to health and safety standards.
  • Assisted in training new staff on beverage preparation techniques and customer service protocols.
  • Managed inventory levels, ordering supplies to prevent shortages and maintain operational efficiency.

Education

BBA - Marketing

St. Bonaventure University
Saint Bonaventure, NY
06-1998

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Timeline

Mortgage Underwriter

1st Priority Mortgage
06.2024 - Current

Claims Adjuster

GEICO
04.2023 - 06.2024

Bartender

Al E Oops
08.2020 - 11.2024

Mortgage Underwriting Supervisor

KeyBank
06.2019 - 10.2022

Bartender

Franks Bar and Grill
05.1995 - 09.2007

BBA - Marketing

St. Bonaventure University

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