Jolene Xiong
Owasso,Oklahoma
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at Thai Village Cuisine, where I leveraged my strong work ethic and expertise in food safety standards. Excelled in relationship building and problem-solving, significantly improving guest service through effective teamwork and collaboration. Promotes customer comfort and enhanced experiences by responding to questions and concerns. Always ready to help team members by taking on additional tasks. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.
Overview
2
2
years of professional experience
Work History
Restaurant Server
Jayleena Yang
01.2023 - Current
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Daycare Teacher
Jillian Renken
03.2023 - 08.2024
- Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Encouraged children to express themselves creatively through art and music, enhancing their creative thinking skills.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
Education
No Degree - Elementary School Teaching
California State University - Fresno
Fresno, CA06.2025
High School Diploma -
Mclane High School
Fresno, CA06.2021
Skills
- Teamwork and Collaboration
- Courteous Phone Demeanor
- Transactions and Cash Handling
- Strong Work Ethic
- Customer Satisfaction
- Problem-Solving
- Hospitality best practices
- Adaptability
- Active listening
- Organization
Timeline
Daycare Teacher
Jillian Renken
03.2023 - 08.2024
Restaurant Server
Jayleena Yang
01.2023 - Current
No Degree - Elementary School Teaching
California State University - Fresno
High School Diploma -
Mclane High School