Renexus
Hi, I’m
Jo'lene Kaps
Lakeview,OR
To know what is right and not to do it is the worst cowardice.
Confucius
Work Preference
Summary
Experienced property manager with a strong background in office administration and sales management. Known for a friendly demeanor and customer-centric approach, excels in conflict resolution and helping companies grow. Eager to embrace new challenges and enhance an already successful career, brings boundless creativity to work. Exceptional organizational skills and a positive attitude enable effective management of multiple priorities. Willing to take on additional responsibilities to exceed ambitious goals.
Overview
20
years of professional experience
Work History
Western VIlla MHP
On-Site Property Manager
09.2024 - Current
Job overview
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Redwood Coast Cabins & RV Resort and Shoreline RV
Multi Property Manager
10.2020 - 10.2024
Job overview
- Proven Manager for 185 diverse spaces at two RV, cabin & camping resorts
- Supervised work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedure.
- Resolved customer complaints and answered customers' questions regarding property and policies servicing over 150 calls per day on average.
- Coordinated special projects and managed schedules.
- Assisted vendors, customers, staff, law enforcement regularly, using administrative expertise to solve diverse problematic issues.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Sourced vendors for special project need and negotiated contracts increasing sales by 70%.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Redwood Coast Cabins & RV Resort
Store Manager
10.2020 - 10.2024
Job overview
- Built positive relationships with customers to increase repeat business up to 75%
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Completed point of sale opening and closing procedures.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Covered Wagon
Hotel Operations Manager
11.2018 - 09.2020
Job overview
- Handled guest complaints and offered complimentary services increasing guest satisfaction rates by 60%.
- Supervised team of 3 front desk agents and helped to resolve issues with guests and staff.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Oversaw day-to-day operations of 32-room hotel with staff of 6 employees.
- Worked flexible hours; night, weekend, and holiday shifts.
- Managed multiple tasks and met time-sensitive deadlines.
Urban Manor
Manager
Job overview
- Successful manager for 45 apartment units.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Skills
- Effective team leadership
- Policy creation and compliance oversight
- Proactive problem-solving
- Employee development
- Project delegation
- Customer service leadership
- Sales projection expertise
- Proficient in EPOS inventory operations
- Skilled in Resnexus software
- Skilled in Rent Manager software
- Staff recruitment
- Strong verbal communication
- Proficient in negotiation strategies
- Operational Efficiency
- Physical site security
Additional Skills
- Recruiting and Hiring
- Excellent Communication
- Computer Skills
- Adaptability and Flexibility
Software
Rent Manager
EPOS
Excel
Microsoft Office
References
Upon request.
Interests
Travel
Painting
Crochet
Gaming
Fishing
Cooking
Quality time with family
Languages
English
Native or Bilingual
Timeline
On-Site Property Manager
Western VIlla MHP
09.2024 - Current
Multi Property Manager
Redwood Coast Cabins & RV Resort and Shoreline RV
10.2020 - 10.2024
Store Manager
Redwood Coast Cabins & RV Resort
10.2020 - 10.2024
Hotel Operations Manager
Covered Wagon
11.2018 - 09.2020
Manager
Urban Manor