Joley Wiley
Olathe
Summary
Accomplished artist and manager with extensive experience at Joley Wiley Fine Art, specializing in mural painting and custom art. Demonstrated success in event coordination, customer relationship management and increased client satisfaction. Skilled in team leadership and collaboration, ensuring effective project execution and enhanced client engagement.
Overview
33
33
years of professional experience
Work History
Freelance Artist
Joley Wiley Fine Art
Overland Park
03.2003 - Current
- Collaborated with over 150 clients in greater Kansas City area to create custom artwork and advertising that reflects their brand identity. Clients include private residences, restaurants, bars, hotels, hospitals, schools, gyms and a number of other commercial establishments.
- Acted as the sole window painting artist for a national company in Kansas City, creating unique designs that attracted customer attention.
- Partnered with various clients to design and implement hand-painted art, signage, and menus, enhancing storefront visibility and appeal.
- Created hand-painted murals for interior and exterior spaces
- Hand painted custom art
- Developed chalkboard art and signage for various businesses
Retail Sales Associate
Max's Pawn Shop
Shreveport
09.2025 - 05.2026
- Provided excellent customer service to build rapport and trust with clients.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers in selecting valuable items for purchase or pawn.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized displays of merchandise to enhance customer experience.
- Evaluated the condition and value of items brought in for sale or pawn.
- Educated customers on the pawn process and store policies effectively.
- Collaborated with team members to ensure smooth store operations.
- Designed price tags for merchandise to ensure clear pricing for customers. and merchandise signs for new items.
Service Point Agent
DHL
Overland Park
11.2024 - 06.2025
- Greet customers and determine their international shipping needs
- Guided customers through shipping processes, clarifying fees and rates to enhance understanding.
- Assist customers with packing and organizing their documents
- Coordinated shipments, ensuring timely delivery across regions to meet customer expectations.
- Trained new staff on company policies and operational procedures to improve onboarding experience.
Front Desk Associate
Family Leisure of Kansas City
Olathe
03.2023 - 10.2024
- Greeted guests warmly and provided information about services and amenities.
- Managed phone inquiries and scheduled appointments efficiently for clients.
- Assisted in processing customer transactions and handling payments accurately.
- Managed store opening and closing by accurately counting cash drawer and organizing paperwork.
Crew Member
Trader Joe's
Leawood
10.2021 - 11.2022
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Operated cash register, handling transactions and providing accurate change to enhance customer satisfaction
- Collaborated with team members to maintain workflow during busy periods, ensuring timely service for customers
- Fostered teamwork among crew members, contributing to a positive work environment and improving overall morale
Painting Instructor
PaintingParties.com
Overland Park
06.2014 - 05.2021
- Created original paintings and developed lesson plans for online tutorials
- Collaborated with film and IT team to produce high-quality instructional videos
- Coordinated live Zoom events with clients and staff to foster creativity and collaboration painting party events with clients and staff to enhance participant engagement
Painting Studio Manager
Thirsty Palette
Overland Park
04.2014 - 04.2019
- Hired as an instructor and promoted to studio manager after 3 years of teaching more than 300 painting sessions.
- Conducted interviews to evaluate and hire qualified instructors for the studio
- Facilitated training sessions for all new instructors to ensure they understood studio policies and teaching methods
- Responding to customers' inquiries via email, phone or in the studio
- Developed monthly class calendar by selecting paintings and scheduling classes alongside private events, enhancing customer engagement and experience
- Created monthly staff schedules and conducted staff reviews, ensuring team alignment and operational efficiency
- Collaborating with clients to create custom paintings and organize private events and team building exercises
- Managed studio inventory by tracking supplies and ensuring adequate stock levels and placing monthly orders with vendors
- Tracked and reported weekly financial transactions to owner and accounting department, maintaining accurate financial oversight and accountability
Painting Instructor
Michaels Arts and Supplies
Olathe
04.2010 - 04.2014
- Designed engaging, beginner-level paintings and crafted concise lesson plans for completion within 2 hours
- Collaborated with studio artists and staff to enhance customer satisfaction and overall experience
- Coordinated event logistics and prepared setups for parties and offsite gatherings
Collections Manager
Encore Receivable Management
Olathe
01.1994 - 05.2009
- Progressed from collection associate (1994-2005) to Team Lead (2005) and Collection Manager (2006), overseeing team operations and enhancing process efficiency.
- Led team of 10-25 collection associates, driving achievement of departmental goals and fostering a collaborative work environment.
- Hiring and training new collection associates and training new employees on customer service practices, company policies, software program usage and call center guidelines
- Reviewed calls to ensure compliance with company standards and coached collection associates regularly
- Working closely with co management and superiors to develop goals and incentives for the teams and individual associates
- Developed and maintained employee schedules, ensuring optimal coverage and responsiveness to client needs.
- Compiled and submitted biweekly timesheets for payroll processing spreadsheets for my team to the payroll biweekly
- Attending conferences hosted with our clients on a quarterly basis and building relationships with client representatives and staff
Education
High School Diploma -
Olathe North High School
Olathe, KS05-1992
Skills
- Mural painting
- Advertising design
- Custom artwork
- Brand identity design
- Project management
- Customer relationship management
- Hand-painted signage
- Artistic collaboration
Timeline
Retail Sales Associate
Max's Pawn Shop
09.2025 - 05.2026
Service Point Agent
DHL
11.2024 - 06.2025
Front Desk Associate
Family Leisure of Kansas City
03.2023 - 10.2024
Crew Member
Trader Joe's
10.2021 - 11.2022
Painting Instructor
PaintingParties.com
06.2014 - 05.2021
Painting Studio Manager
Thirsty Palette
04.2014 - 04.2019
Painting Instructor
Michaels Arts and Supplies
04.2010 - 04.2014
Freelance Artist
Joley Wiley Fine Art
03.2003 - Current
Collections Manager
Encore Receivable Management
01.1994 - 05.2009
High School Diploma -
Olathe North High School