Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jolianna Jelani

San Jose,CA

Summary

Versatile professional with a strong background in enhancing guest experiences and streamlining front desk operations. Proven track record in client relations and cross-functional communication, complemented by staff training expertise. Eager to contribute to a dynamic team in the San Jose area.

Overview

1
1
Certification
1
1
year of professional experience

Work History

Front Desk Agent

Hilton, The Key
Arlington, VA
01.2026 - 07.2026
  • Oversaw front desk operations, enhancing guest experiences and streamlining daily performance.
  • Coordinated cross-functional teams, addressing guest concerns and ensuring accurate operational records.
  • Trained and mentored staff to maintain service standards and foster team success.

Executive Administrative Assistant

First Responders Resilience Network
, Remote
10.2025 - 02.2026
  • Coordinated executive schedules, documentation, and workflows to ensure seamless operations.
  • Prioritized deadlines and streamlined daily leadership operations for effective support.
  • Facilitated professional communication with internal and external stakeholders to strengthen relationships.

Assistant Sales Manager

Afrocode
Washington, DC
05.2025 - 01.2026
  • Managed VIP reservations and guest experiences, delivering personalized service that enhanced guest satisfaction.
  • Increased revenue and client retention by upselling premium services and nurturing VIP relationships.
  • Assisted in developing sales strategies to increase customer engagement.
  • Coordinated with marketing team to align promotional campaigns with sales goals.
  • Managed customer inquiries and resolved issues to enhance satisfaction.

Education

High School Diploma -

Victory Christian Academy
San Diego, CA
06-2019

Skills

  • Operations
  • Workflow Coordination
  • Task Tracking
  • Documentation
  • Administrative Support
  • Executive Support
  • Client Relations
  • Stakeholder Relations
  • Cross-departmental communication
  • Team Collaboration

Certification

  • Colibri Real Estate, 05/18/24
  • Project Management Institute, In Progress

Timeline

Front Desk Agent

Hilton, The Key
01.2026 - 07.2026

Executive Administrative Assistant

First Responders Resilience Network
10.2025 - 02.2026

Assistant Sales Manager

Afrocode
05.2025 - 01.2026

High School Diploma -

Victory Christian Academy
Jolianna Jelani