Jolie Miles
Louisville,KY
Summary
Experienced with creating positive guest interactions and maintaining a welcoming environment. Utilizes effective communication and problem-solving skills to handle guest inquiries and issues. Track record of ensuring high levels of customer satisfaction and seamless daily operations.
Overview
5
5
years of professional experience
Work History
Ambassador
Chick-fil-A
Louisville, KY
10.2024 - Current
- Managed customer inquiries and resolved issues to enhance overall satisfaction.
- Trained new staff on service protocols and operational procedures for consistency.
- Implemented process improvements that streamlined guest services and reduced wait times.
- Collaborated with team members to optimize workflow during peak service hours.
To-Go Server
Drake's
Louisville, KY
10.2023 - 09.2024
- Provided exceptional customer service by ensuring timely and accurate order fulfillment.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
- Managed inventory levels, ensuring adequate supplies for efficient service during peak hours.
- Trained new staff on menu offerings and best practices for to-go service efficiency.
Order Taker
Steak N Shake
Louisville, KY
11.2021 - 10.2023
- Processed customer orders efficiently, ensuring accuracy and timely delivery of food items.
- Assisted customers with menu selections, providing detailed information on ingredients and specials.
- Maintained cleanliness and organization of workstations to promote a safe dining environment.
- Collaborated with kitchen staff to ensure prompt preparation and service of ordered meals.
Education
Associate of Arts - Graphic Design
Bellarmine University
Louisville, KY05-2028
High School Diploma -
Christian Education Consortium
Louisville, KY05-2024
Skills
- Customer engagement
- Product knowledge
- Customer service
- Team player attitude
- Positive demeanor
Timeline
Ambassador
Chick-fil-A
10.2024 - Current
To-Go Server
Drake's
10.2023 - 09.2024
Order Taker
Steak N Shake
11.2021 - 10.2023
Associate of Arts - Graphic Design
Bellarmine University
High School Diploma -
Christian Education Consortium