Jolie Waters
Redgranite,WI
Summary
Detail-focused Assistant with a hands-on approach and exceptional energy. Reliable, quick-paced, and team-oriented, streamlining background operations. Accomplished in project management and multitasking to meet concurrent deadlines and expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
4k Teachers Assistant
All Saints Catholic School
Berlin , WI
09.2022 - 06.2023
- Created a positive classroom environment that fostered student exploration, discovery and collaboration.
- Instructed small groups of students on identified skills or concepts with differentiated instruction strategies.
- Collaborated with colleagues, administrators and parents to discuss student progress and develop new strategies for improvement.
- Utilized a variety of teaching techniques including hands-on activities, multimedia presentations, role-playing exercises. to meet the diverse needs of all learners.
- Encouraged a safe learning environment by modeling respectful behavior, resolving conflicts peacefully and reinforcing school rules and regulations.
- Implemented best practices in early childhood education such as inquiry based learning, play-based learning.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Waitress and Bartender
Rusty Grimm
Wautoma, WI
09.2020 - 10.2021
- Greeted customers
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Group Sales and Ticketing Manager
Nordic Mountain
Mt. Morris, WI
11.2013 - 03.2019
- Analyzed customer feedback regarding ticketing issues and developed solutions to address complaints.
- Managed customer inquiries related to tickets purchased through various channels such as phone, email and web chat.
- Delivered attentive and responsive customer service by leading resolution of internal and external ticketing questions and concerns consistently, courteously and respectfully.
- Oversaw customer support, box office teams and lost-and-found and information booths, training teams to deliver memorable and exceptional patron services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in developing promotional materials such as brochures, flyers, emails, newsletters.
- Monitored customer feedbacks regularly and identified areas of improvement accordingly.
- Resolved customer complaints regarding sales and service.
- Created and maintained relationships with clients, vendors, and other stakeholders to ensure successful event coordination.
Secretary
Gabe's Top It or Drop It Tree Service
Wild Rose, WI
06.2018 - 08.2018
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Managed financial transactions
In Home Care CNA
Jenny Addis
Hancock , WI
04.2013 - 11.2013
- Assisted patients in transfers using proper body mechanics.
- Assisted resident with bathing and dressing.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Demonstrated excellent customer service skills when interacting with patient and family.
- Facilitated activities of daily living, personal hygiene management, feeding, and transportation.
Education
High School Diploma -
Appleton East High School
Appleton06-2013
Skills
- Office Administration
- Data Entry
- Team Collaboration
- Fast Learner
- Positive Reinforcement
- Drawer balancing
- Customer Relations
- Courteous and calm demeanor
- Adaptive team player
- Telephone Etiquette
- Clear and positive communication
- Cash Handling
Affiliations
- Volunteering at River Shores Church Youth group, Worship Team, and Children's Church teacher Since 2020
Certification
- CPR Certified
Timeline
4k Teachers Assistant
All Saints Catholic School
09.2022 - 06.2023
Waitress and Bartender
Rusty Grimm
09.2020 - 10.2021
Secretary
Gabe's Top It or Drop It Tree Service
06.2018 - 08.2018
Group Sales and Ticketing Manager
Nordic Mountain
11.2013 - 03.2019
In Home Care CNA
Jenny Addis
04.2013 - 11.2013
High School Diploma -
Appleton East High School