Jolie Wilhite
Stilwell,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Manager/Cashier
La Guadalupana Mexican Restaurant
10.2020 - 08.2023
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at the start and end of each shift.
- Trained cashiers on organizational policies, cash handling, and customer service to maintain a highly skilled team.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
No Degree - Business
Carl Albert State College
Poteau, OK05.2024
High School Diploma -
Stilwell High School
Stilwell, OK05.2022
Skills
- Customer Service Management
- Transaction Management
- Training and Coaching
- Payment Processing
- Supply Restocking
- Customer Service
- Store Opening/Closing Procedures
- Time Management Strength
- Cash Handling
- Adaptability and Dependability
Timeline
Manager/Cashier
La Guadalupana Mexican Restaurant
10.2020 - 08.2023
No Degree - Business
Carl Albert State College
High School Diploma -
Stilwell High School
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