Jolina Lefao
Timothy Amadeo
Lakewood,WA
3
years of professional experience
Positive, patient, and nurturing individual with solid understanding of early childhood development and effective teaching methods. Adept in creating engaging and safe learning environments, and skilled in basic first aid and classroom management. Committed to fostering positive impact on young children's growth and development.
Work History
Kidzone 3
1 Year- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with age-appropriate activities that promoted social, cognitive, and motor development.
- Helped implement lesson plans aligned with developmental milestones and group needs.
- Responded calmly to minor conflicts and emotional needs with supportive redirection.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Supported daily classroom routines, maintaining organized learning environment for children.
Passenger Service Agent
9 Months- Processed passenger check-in, verified travel documents, and issued boarding passes using departure control systems.
- Assisted travelers with baggage acceptance, tagging, and claim support while maintaining airline service standards.
- Resolved gate and ticketing inquiries, providing accurate flight information and rebooking support during schedule changes.
- Coordinated boarding procedures, announced flight updates, and monitored passenger flow for timely departures.
- Collaborated with ramp, baggage, and operations teams to address irregular operations and passenger disruptions.
- Maintained calm, professional communication while handling high-volume customer interactions and service recovery situations.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Monitored security and maintained operational protocols.
Wake up Expresso
1 Year 6 Months- Prepared espresso drinks, brewed coffee, and specialty beverages to consistent quality standards.
- Operated POS system accurately, processed payments, and handled cash drawer balancing.
- Delivered prompt customer service, resolved order issues, and maintained friendly guest interactions.
- Monitored inventory levels, restocked ingredients, and communicated supply needs to supervisors.
- Maintained cleanliness of espresso machines, counters, and service areas through routine sanitizing.
- Followed beverage recipes, portioning standards, and presentation guidelines for every order.
- Supported opening and closing procedures, including setup, shutdown, and workstation organization.
- Assisted team members during peak rushes, improving workflow and order fulfillment efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Multitasking
Timeline
Kidzone 3
Timothy Amadeo
12.2022 - 12.2023Read More
Passenger Service Agent
Swissport USA
03.2022 - 12.2022Read More
Wake up Expresso
Therace Chapman
09.2020 - 03.2022Read More
Clover Park High School
High School Diploma
Read More