Jolina M. Christensen

• Trained and coached new employees on hiring procedures and effective sales strategies.
• Resolved personnel issues, escalating serious grievances to higher-level supervisors.
• Maintained a clean, organized, and safe work environment consistently.
• Ensured adherence to safety regulations and company policies at all times.
• Delegated tasks based on individual strengths to foster employee development.
• Supervised staff performance, delivering constructive feedback and guidance.
• Supported colleagues to cultivate a collaborative team atmosphere.
• Collaborated with cross-functional teams to achieve organizational objectives.
• Collaborated with other departments to meet organizational objectives.

• Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
• Planned nutritious meals and snacks according to dietary guidelines.
• Provided entertainment and companionship through conversation, reading, and board games.
• Accompanied clients on errands or outings for shopping or leisure activities.

• Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
• Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
• Followed care plan and directions to administer medications.
• Documented client progress in charts and logbooks.
• Planned nutritious meals and snacks according to dietary guidelines.
• Provided entertainment and companionship through conversation, reading, and board games.

Greeted customers promptly and addressed inquiries effectively.

• Verified customer age for alcohol and tobacco transactions.
• Maintained social distancing protocols while wearing appropriate protective gear.
• Scanned items, ensuring accurate pricing on cash register.
• Enhanced customer satisfaction through personalized service approaches.
• Acquired knowledge of various departments to ensure operational continuity.
• Maintained clean, organized check-out areas to enhance store appeal.
• Operated cash register and POS system for diverse payment methods.

• Conducted needs analysis for customers to determine appropriate insurance coverage.
• Increased revenue by applying in-depth policy knowledge and persuasive communication skills to complete sales.
• Prepared and delivered detailed policy proposals and quotes to potential clients.
• Exceeded assigned sales and retention targets each quarter by upselling insurance products.
• Educated clients on the benefits of various insurance policies.
• Reached out to potential clients to schedule appointments.
• Provided expert advice on risk management and helped clients choose the appropriate level of coverage.

• Educated clients on various types of life insurance policies available in the market.
• Evaluated current financial situation of clients before recommending any policy changes.
• Performed administrative tasks
• Ensured compliance with all applicable laws when issuing policies or making recommendations.
• Prepared quotes for prospective customers based on their individual needs.