Jolissa Ortiz
Allentown,PA
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Team Member
Rutter's
Dallastown, PA
04.2023 - Current
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Developed positive customer relationships through friendly greeting and excellent service.
- Collaborated with team members to maximize productivity and efficiency.
- Built and maintained working relationships with peers and upper management.
- Answered phone calls regarding inquiries about products or services.
- Maintained positive working relationship with fellow staff and management.
Ambassador
Noodles & Company
York, PA
08.2021 - 01.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Worked hard to learn required tasks quickly to maximize performance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Camp Counselor
York County Pennsylvania
York, PA
05.2021 - 08.2021
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Established and built relationships with campers to ease fears in new environment.
- Coordinated and led group activities for campers and counselors.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Tracked attendance, checking off present individuals.
- Acted as ambassador for camp to families by communicating about camper's experience.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Administered first aid and notified emergency medical personnel.
Education
High School Diploma -
York County Technical School
York, PA06-2023
Skills
- Customer Service
- Cleaning
- Child Supervision
- Positive Reinforcement
- Life Skills Development
- Team Leadership
Affiliations
- I have done competitive cheerleading since I was 8 until the time I was 16
- Passion for expressing myself through art
- I enjoy writing narratives, short stories, and poems
Timeline
Team Member
Rutter's
04.2023 - Current
Ambassador
Noodles & Company
08.2021 - 01.2024
Camp Counselor
York County Pennsylvania
05.2021 - 08.2021
High School Diploma -
York County Technical School