Jollo Villanueva
Las Vegas
Summary
Results-driven Team Leader with over 10 years in retail, leading teams of 50+ associates. Expertise in coaching, training, and developing staff to enhance performance and customer satisfaction. Strong background in scheduling, conflict resolution, and creating a positive work environment to achieve business goals.
Overview
10
10
years of professional experience
Work History
Team Leader
Walmart
Las Vegas
06.2016 - Current
- Led team in daily operations and maintained high standards of customer service.
- Coordinated staff schedules to maximize coverage during peak hours, enhancing service availability.
- Motivated and empowered team members to enhance customer satisfaction and foster loyalty, supporting retention.
- Resolved customer complaints efficiently and ensured satisfaction with service.
- Delegated daily tasks to team members to optimize group productivity.
- Trained new employees on company policies and operational procedures.
- Conducted performance evaluations and provided constructive feedback to team members.
- Implemented safety protocols to enhance workplace safety for all associates.
- Collaborated with management to streamline workflows and improve efficiency.
Education
Some College (No Degree) - Hotel Management
De La Salle University
Lipa City PhilippinesSkills
- Team leadership
- Performance evaluation
- Staff training
- Workflow optimization
- Inventory management
- Customer service
- Conflict resolution
Timeline
Team Leader
Walmart
06.2016 - Current
Some College (No Degree) - Hotel Management
De La Salle University