Jolon Andrade
Houston
Summary
Experienced Senior Residential Technician at Comcast Cable with over seven years of expertise in installing, upgrading, and servicing cable, internet, and phone systems for residential and commercial customers. Holds two Microsoft Technology Associate (MTA) certifications in Mobility and Device Fundamentals and Networking Fundamentals. Skilled in troubleshooting and resolving technical issues related to computer hardware, Windows, Linux, and OS X. Known for excellent customer service and communication skills to establish rapport with clients and colleagues. Passionate about delivering high-quality and reliable services to enhance customer experience and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Residential technician
Comcast Cable
01.2017 - Current
- Responsible for installing, upgrading, and servicing cable, internet, and phone systems for residential and commercial customers.
Installation Technician
Goodman Networks
07.2016 - 12.2016
- Responsible for properly installing, upgrading, and servicing satellite television at residential homes and commercial sites.
Defense Travel System Administrator
US Army
05.2013 - 10.2014
- Serves as the Defense Travel Administrator (DTA) for the Defense Travel System (DTS) for the United States Army 7-17th Combat Aviation Battalion.
Aviation Life Support Technician
US Army
06.2008 - 10.2014
- Performs major repairs, modifications, maintenance and inspection of all items of life support equipment in shop and flight line environments with minimal supervision.
Flight Operations Supervisor
US Army
09.2010 - 05.2013
- Facilitated the setup and operation of 10 mobile worksites within a 2 year period.
- Corrected personal record data for over 200 service members which resulted in less than 3 weeks turn around inspection grade from 10% to 90%
- Managed and trained and ever changing staff of 14 operations specialist.
- Implemented more efficient ways to track flights and developed an automated standardization reading card filing system.
- Facilitated all communications for mobile airfields.
- Maintained all radios and computers for flight operations with a 100% accountability and inspection grade.
Flight Operations Supervisor
US Army
01.2010 - 09.2010
- Developed an adaptable efficient training program.
- As a junior employee facilitated the rewrite of the flight operations standard operating procedures a task which is reserved for a senior employee.
- Developed a digital flight tracking system using excel that enabled flight operations specialist to accurately track departure, arrival and total flight hours.
Flight Operations Specialist
US Army
07.2007 - 01.2010
- Processes cross-country and local flight clearances, including examination for conformance with flight rules and regulations.
- Maintained a high level of situational awareness during flights by continually monitoring aircraft performance and system status.
- Developed a new automated flight tracking program that resulted more accurate and efficient ways to to monitor flights.
- Facilitated set and maintenance of secret an non secret internet protocol routers.
- Created digital standard operating procedures for flight operations in Afghanistan. Which resulted in a more efficient work flow.
- Set up and maintained all computers withing flight operations.
Education
Certification - Information Technology
Microsoft
Onlne09.2025
Skills
- Computer Hardware
- Linux
- OS X
- Windows 11
- Windows 10
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Active Listening
- Organization and Time Management
- Problem Resolution
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Remote Support
- Network Maintenance
- Application installations
- Wireless Networking
- Network Security
- Mobile Device Management
- Operating system management
- Information Security
- Helpdesk services
- Inventory Control Systems
- Peripheral maintenance
- Virtualization Technologies
- Technical Troubleshooting
- Microsoft Windows and Office
- Troubleshooting Network Issues
- Remote Technical Support
- Hardware and Software Repair
- Computer Diagnostics
- System Maintenance
- Hardware and Software Configuration
- Technical issues analysis
- Desktop support
- Hardware diagnostics
- Device Installation
- LAN/WAN
- Customer service expert
- Hardware upgrades
- System Configuration
Websites
Certification
- MTA: Mobility and Device Fundamentals
- MTA: Networking Fundamentals
Currentemployer
Comcast Cable
Personal Information
Title: Senior Residential Communications Technician
Timeline
Senior Residential technician
Comcast Cable
01.2017 - Current
Installation Technician
Goodman Networks
07.2016 - 12.2016
Defense Travel System Administrator
US Army
05.2013 - 10.2014
Flight Operations Supervisor
US Army
09.2010 - 05.2013
Flight Operations Supervisor
US Army
01.2010 - 09.2010
Aviation Life Support Technician
US Army
06.2008 - 10.2014
Flight Operations Specialist
US Army
07.2007 - 01.2010
Certification - Information Technology
Microsoft