Jolon Dewar
Riverdale,United States Of America
Summary
Dedicated and personable professional with comprehensive experience in reception, concierge, and customer service roles. Highly skilled in client engagement, conflict resolution, and proficient in a variety of software systems. Renowned for delivering exceptional service with professionalism and maintaining a calm, composed demeanor in fast-paced, high pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Associate- Seasonal
Wequassett Resort and Golf Club
United States Of America
05.2025 - 08.2025
- Company Overview: Wequassett Resort and Golf Club | United States Of America | Massachusetts
- Delivered exceptional guest service at a Forbes Five-Star resort, ensuring a welcoming and luxurious experience for all guests.
- Assisted with check-in/check-out processes, luggage handling, valet services, and transportation coordination.
- Provided personalized concierge support, including dining reservations, golf tee times, and activity planning.
- Maintained high standards of cleanliness and professionalism in guest areas and service stations.
- Resolved guest concerns promptly and professionally, enhancing overall satisfaction and repeat visits.
- Collaborated with front desk, housekeeping, and management to ensure seamless daily operations.
Business & Hospitality Management Intern
My Dee's Restaurant Bar and Grill
North Caicos Whitby, Turks & Caicos
09.2024 - 06.2025
- Company Overview: My Dee's Restaurant Bar and Grill | Turks & Caicos North Caicos Whitby
- Provided exceptional customer service, ensuring a positive guest experience.
- Assisted in training and onboarding new employees, fostering a knowledgeable and efficient team.
- Managed inventory control, ensuring accurate stock levels and minimizing waste.
- Supported kitchen operations by preparing ingredients, assembling dishes, and maintaining cleanliness.
- Oversaw daily operations in a fast-paced environment, maintaining efficiency and productivity.
- Processed transactions and balanced cash registers with accuracy and attention to detail.
- Collaborated with waitstaff to take orders and deliver meals promptly, enhancing service quality.
- Provided administrative and organizational support to the manager, including scheduling meetings, managing correspondence, and handling confidential information.
Commercial Intern
Montego Bay, Jamaica
03.2024 - 06.2024
- Company Overview: Sangster International Airport | Montego Bay | Jamaica
- Developed strong networking skills by building relationships with professionals, colleagues, and mentors.
- Designed and implemented strategic solutions to business challenges, contributing innovative ideas for company growth.
- Strengthened professional communication skills by planning, managing, and executing projects, including events.
- Collaborated with cross functional teams to enhance productivity and streamline project execution.
- Applied critical thinking and problem solving skills to improve business operations and drive efficiency.
DIGITAL MEDIA ASSISTANT
ICREATE
Montego Bay, Jamaica
10.2019 - 12.2019
- Company Overview: ICREATE | Montego Bay | Jamaica
- Assisted in setting up and handling photographic equipment for professional shoots.
- Captured high-quality photos and videos across various locations to meet project needs.
- Edited and retouched images to enhance visual appeal and maintain brand consistency.
- Researched, selected, and helped organize optimal shooting locations for productions.
Education
Bachelor's Degree - Global Convergence Management
Woosong University
01.2025
Associate's Degree - Hospitality & Tourism Management
Montego Bay Community College
01.2021
High School - undefined
Mount Alvernia High School
Montego Bay, St James01.2019
Skills
- Market research and analysis
- Campaign Development
- Content Creation
- Project Coordination
- Operations Management
- Customer Service Skills
- Financial Acumen
- Problem Solving in High Pressure Situations
Accomplishments
- Demonstrated effective problem solving by resolving guest concerns, which led to positive recognition from managerial staff.
Certification
- 120 - Hour TEFL Certificate
- International Open Academy
- Sep 2022
- First Aid Certificate
- Sep 2021
- Digital Media Certificate
- Dec 2019
Languages
Spanish
Limited Working
Korean
Limited Working
Timeline
Guest Service Associate- Seasonal
Wequassett Resort and Golf Club
05.2025 - 08.2025
Business & Hospitality Management Intern
My Dee's Restaurant Bar and Grill
09.2024 - 06.2025
Commercial Intern
03.2024 - 06.2024
DIGITAL MEDIA ASSISTANT
ICREATE
10.2019 - 12.2019
Associate's Degree - Hospitality & Tourism Management
Montego Bay Community College
High School - undefined
Mount Alvernia High School
Bachelor's Degree - Global Convergence Management
Woosong University