Olivia Voyles
Springfield,IL
Summary
Developed strong customer service skills in fast-paced hospitality and production environments. Demonstrated ability to handle inquiries, resolve issues, and ensure guest satisfaction. Seeking to build on my experience and education in marketing and analytics, leveraging excellent communication and problem-solving skills to contribute effectively.
Overview
4
4
years of professional experience
Work History
Guest Service Associate - Seasonal
European Wax Center
05.2024 - 08.2024
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members
- Assisted guests with booking reservations, resulting in higher occupancy rates
- Managed front desk operations, ensuring a smooth and pleasant guest experience
- Maintained a clean and welcoming lobby area to create a positive first impression for guests
- Updated Social Media events to increase sales
Assembler
Express Employment/Werner Co
09.2021 - 12.2021
- Increased production efficiency by assembling components quickly and accurately
- Enhanced workplace safety by maintaining a clean and organized work area at all times
- Assembled components with minimal supervision, exceeding expected project milestones
Retail Sales Associate
Lane Bryant
03.2020 - 02.2021
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities
- Collaborated with team members to achieve sales targets and improve overall store performance
- Participated in visual marketing merchandising efforts to create attractive displays
- Improved sales performance by actively promoting products and engaging customers in informative conversations
Education
Bachelor of Science - Marketing
University of Illinois
Springfield, IL12.2025
Associate of Applied Science - Marketing Curriculum
McHenry County College
Crystal Lake, ILSkills
- Strong interpersonal skills
- Event planning
- Market analysis
- Computer skills
- Social media marketing
- Data analysis
Timeline
Guest Service Associate - Seasonal
European Wax Center
05.2024 - 08.2024
Assembler
Express Employment/Werner Co
09.2021 - 12.2021
Retail Sales Associate
Lane Bryant
03.2020 - 02.2021
Bachelor of Science - Marketing
University of Illinois
Associate of Applied Science - Marketing Curriculum
McHenry County College
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