Leah Gonzalez
Summary
Knowledgeable Guest Service Associate with solid background in guest services and proven track record of enhancing customer satisfaction. Consistently recognized for resolving guest issues swiftly and maintaining high service standards. Demonstrated proficiency in communication and problem-solving, ensuring seamless and pleasant guest experience.
Overview
5
5
years of professional experience
Work History
Guest Service Associate
European Wax Center
11.2023 - Current
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
Barista
Mudslingers Drive-thru Coffee
01.2020 - 02.2024
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Sales Associate
Target
03.2022 - 11.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Associate of Arts -
Saint Charles Community College
Saint Peters, MO08-2025
High School Diploma -
Francis Howell HighSchool
Saint Peters, MO06-2022
Skills
- Patience and composure
- Complaint Handling
- Guest Relations
- Team player mentality
- Strong interpersonal skills
- Greeting and directing
- Computer Skills
- Payment Processing
Timeline
Guest Service Associate
European Wax Center
11.2023 - Current
Sales Associate
Target
03.2022 - 11.2023
Barista
Mudslingers Drive-thru Coffee
01.2020 - 02.2024
Associate of Arts -
Saint Charles Community College
High School Diploma -
Francis Howell HighSchool
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