Vivian Moore
Mesquite,TX
Summary
Energetic and positive individual with excellent interpersonal and communication skills. Understands importance of customer satisfaction and adept at handling inquiries and resolving issues efficiently.
Focused on creating welcoming atmosphere to enhance guest experiences and foster loyalty.
Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Associate
European Wax Center
Forney, TX
03.2025 - 09.2025
- Assisted guests with inquiries and provided information about services and amenities.
- Processed check-ins and check-outs to ensure smooth guest experiences.
- Maintained cleanliness and organization of front desk area for optimal efficiency.
- Collaborated with team members to resolve guest issues promptly and effectively.
- Utilized reservation systems to manage bookings and track room availability accurately.
- Handled cash transactions and processed payments securely at point of sale.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Call Center Agent
Dynata
Addison, TX
08.2024 - 01.2025
- Assisted customers with inquiries, providing accurate information and support.
- Resolved complaints effectively, enhancing customer satisfaction and retention.
- Utilized CRM software to track interactions and update customer records efficiently.
- Collaborated with team members to streamline communication processes and improve service delivery.
- Adapted quickly to new systems and procedures, ensuring compliance with company policies.
- Handled high call volumes while maintaining professionalism and positive attitude.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
Sales Associate
Game X Change Of Russellville
Mesquite, TX
05.2024 - 07.2024
- Assisted customers in product selection, ensuring a positive shopping experience.
- Managed inventory levels, restocking shelves to maintain product availability.
- Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
- Collaborated with team members to achieve sales targets and improve store performance.
- Provided product knowledge and recommendations to enhance customer satisfaction and loyalty.
- Handled customer inquiries and resolved issues promptly, fostering a welcoming environment.
- Maintained cleanliness and organization of sales floor, promoting an inviting atmosphere for shoppers.
Restaurant Hostess
Black Bear Diner
Mesquite, TX
09.2022 - 01.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Assisted in training new staff on customer service protocols and procedures.
- Coordinated with kitchen and waitstaff to ensure smooth service flow.
- Developed familiarity with menu offerings to provide informed recommendations.
- Monitored dining area cleanliness and ambiance to enhance guest experience.
- Handled guest inquiries and concerns, maintaining high satisfaction levels.
Education
High School Diploma -
Vanguard High School
Mesquite, TX05-2024
Skills
- Patience and composure
- Complaint handling
- Check-in and Check-out procedures
- Payment processing
- Team player mentality
- Guest registration
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Problem-solving
Certification
- TABC Certificate
- Food Handlers Certificate
Timeline
Guest Service Associate
European Wax Center
03.2025 - 09.2025
Call Center Agent
Dynata
08.2024 - 01.2025
Sales Associate
Game X Change Of Russellville
05.2024 - 07.2024
Restaurant Hostess
Black Bear Diner
09.2022 - 01.2023
High School Diploma -
Vanguard High School