Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Kaylyn Pabón

The Bronx,NY

Summary

Strong minded and determined to network with others through my career. High interest in Public relations & Social media relations , with a passion for communications and marketing in the beauty industry. Highly responsible and open minded , with great leadership skills that separate me from many others.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Service Associate

European Wax Center
01.2025 - 05.2025
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Maintained a clean and welcoming lobby area to create a positive first impression for guests.
  • Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.

Restaurant Hostess

Koi 21 Japanese’s Restaurant
08.2024 - 12.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Sales Associate

Dicks Sporting Goods Distribution Center
08.2024 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.

Youth Leader

Kips Bay Boys & Girls Club
10.2020 - 08.2023
  • Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
  • Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
  • Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
  • Developed rapport with young participants, providing support and guidance in their personal challenges.
  • Enhanced youth engagement by incorporating interactive games and team-building activities.
  • Facilitated discussions between youth and adults to bridge generational gaps and foster understanding.
  • Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative, and poised team members.

Education

Bachelor Of Arts - Communications

Dominican University Of Newyork
Blauvelt, NY
05.2025

High School Diploma -

The Young Women’s Leadership School Of The Bronx
The Bronx, NY
08.2021

Skills

  • Patience and composure
  • Complaint handling
  • Check-in and Check-out procedures
  • Payment processing
  • Team player mentality
  • First aid training
  • Professional appearance
  • Cash handling experience
  • Greeting and directing
  • Strong interpersonal skills
  • Detail-oriented
  • Product sales
  • Guest accommodations
  • Computer skills
  • Verbal and written communication
  • Clear communication
  • Meeting organization

Certification

CPR

FIRST AID

Phlebotomist Certification

Languages

English
Full Professional
Spanish
Limited Working

Accomplishments

2021 Youth Of the Year scholarship Winner , sponsored by Kips Bay Boys & Girls Club, DUNY radio show host / podcast

Timeline

Guest Service Associate

European Wax Center
01.2025 - 05.2025

Restaurant Hostess

Koi 21 Japanese’s Restaurant
08.2024 - 12.2024

Sales Associate

Dicks Sporting Goods Distribution Center
08.2024 - 12.2024

Youth Leader

Kips Bay Boys & Girls Club
10.2020 - 08.2023

Bachelor Of Arts - Communications

Dominican University Of Newyork

High School Diploma -

The Young Women’s Leadership School Of The Bronx

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