Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JoLondra Wilson

DALLAS,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
Language
16
16
years of professional experience

Work History

Customer Service Representative

Arise Virtual Solutions Inc.
Miramar, Florida
11.2020 - 08.2026
  • Collaborated with team members to improve service processes.
  • Trained new representatives on company protocols and systems.
  • Maintained knowledge of product offerings and service updates.
  • Answered customer inquiries and provided accurate information regarding products and services.

Engineer

Old Dominion Freight
West Monroe, Louisiana
12.2014 - 01.2020
  • Designed innovative solutions to enhance freight logistics and operations.
  • Managed equipment maintenance schedules to minimize downtime and optimize performance.
  • Developed training materials for team members on safety protocols and procedures.
  • Streamlined communication between departments to facilitate project coordination and execution.

Warehouse Associate

Wagner Logistics
DALLAS, LA
12.2010 - 10.2014
  • Packed products securely for shipment while following company guidelines.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Collaborated with team members to ensure timely order fulfillment.
  • Trained new associates on proper handling and safety procedures.
  • Conducted regular inspections of equipment and warehouse areas for safety compliance.
  • Organized storage areas to optimize space and improve accessibility of products.
  • Used pallet jacks to move items to and from warehouse locations.
  • Communicated effectively with team members on matters related to work assignments.

Education

Carroll High School
Monroe, LA

Skills

  • Product knowledge

Languages

English
Professional

Timeline

Customer Service Representative

Arise Virtual Solutions Inc.
11.2020 - 08.2026

Engineer

Old Dominion Freight
12.2014 - 01.2020

Warehouse Associate

Wagner Logistics
12.2010 - 10.2014

Carroll High School
JoLondra Wilson