JOLUD CHANNAN
Hallandale,FL
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction.
Overview
2
2
years of professional experience
Work History
Store Associate
Honey Baked Ham
11.2023 - 04.2024
- Assisted catering, in-store, and retail store customers by providing excellent customer service
- Assisted with food preparation, assembly, and order of operations
- Coordinated and trained other team members to ensure fast assembly and a polished final product
- Inspected final product to ensure quality standards prior to delivery truck load and shelf stocking
- Maintained the store's cleanliness, organization, and merchandising standards
- Consistently followed all processes and procedures and comply with company standards in all areas, from service to food preparation and control.
Personal Shopper
Walmart
05.2023 - 09.2023
- Processed online and in-store pick up orders
- Ensured accuracy of orders at pick up
- Consistently met the objectives and deadlines for the department
- Communicated with customer to address questions and resolve complaints about products, policies, and shipping methods
- Collected information related order volume and reported stocking issues to management
- Ensured timely delivery of orders to customers
- Team organization and scheduling (25 - 30 members) in the correct daily tasks
- Excelled in fast-paced environment and decision making under pressure
- Monitor facilities to ensure they remain safe and in good condition for customers in-store and outside areas.
Assistant Manager
Venmotors LLC
03.2022 - 04.2023
- Ownership of order scheduling
- Monitoring inventory levels and orders to maintain optimal stock levels
- Coordinated team activities and supervised staff to ensure smooth operations
- Provided feedback and coaching to team members to improve performance
- Implemented strategies to increase sales and improve customer experience
- Ensure compliance with company policies and procedures
- Resolved customer complaints in a professional and white-glove manner.
Education
High School -
U.E ALFA
11.2021
Skills
- Leadership Skills
- Communication Skills
- Ability to Multitask
- Customer Service
- Ability to Work in a Team
- Teamwork Skills
- Highly organized and efficient
- Adaptability
- Microsoft Excel
- Microsoft Outlook
- Google Drive
- Gmail
- Organization
- Team Collaboration
Locations
- Hallandale, FL
- United States
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
References
- Barry T., Honey Baked Ham, (713) 302-1550
- Margarita Chavez, (954) 394-1044
- Omar Korbaag, omar.korbaag@gmail.com, (305) 833-8755
Timeline
Store Associate
Honey Baked Ham
11.2023 - 04.2024
Personal Shopper
Walmart
05.2023 - 09.2023
Assistant Manager
Venmotors LLC
03.2022 - 04.2023
High School -
U.E ALFA